$4,000/ mo
partnership retainer
From Month 2. A one-off Core Setup applies in Month 1.
Month 1 • Core Setup
$18,000
Month 2 onwards • retainer
$4,000/ mo
Intake Review File
$450/ file
Enhanced Preparation File (optional)
$950/ file
NDIS • partnership
An extension of your team,
for everything before
intake.
We manage the work between attracting an enquiry and placing a prepared file on your desk. Marketing, first response, respectful follow-up, consent-based information gathering and document preparation. Every intake, clinical, funding and service delivery decision remains entirely yours.
WHERE THE PARTNERSHIP SITS
We manage everything before intake. You make every decision that follows.
This is our most comprehensive way of working together. It includes both marketing services in full, then adds the enquiry handling, follow-up and file preparation that sits between someone first reaching out and your team deciding whether to take them on. We prepare. You decide.
WHAT WE MANAGE
Meta advertising and social media, managed in full, exactly as they run on their own
Timely first responses using approved messaging and clear role disclosure
Respectful follow-up, at the pace of the person enquiring
Consent-based gathering of relevant, non-clinical information
CRM records, consent status and communication notes kept clean and current
Structured administrative files, prepared for your team to review and decide on
WHAT IT ISN'T
An eligibility assessment, clinical opinion or guarantee of participant suitability
Any decision about who you accept, what you charge or how you deliver support
A commission, success fee or revenue share of any kind
A cost passed through to a participant's plan. Every fee here is paid by you
Contact with support coordinators, plan managers or referral gatekeepers for payment
A full rebrand, website rebuild or CRM redevelopment, which are scoped separately
HOW WE WORK
Compliance-aware by design, not by exception.
A partner working this closely to your enquiries has to be explicit about how it operates. These are the conditions we hold ourselves to, for every provider we work with, not terms adjusted case by case.
No payments to support coordinators, plan managers or referral gatekeepers
Scripts, ad copy and public messaging are approved by you before use
No commissions, success fees, revenue share or participant-plan pass through
You retain all intake, pricing, claiming and service delivery decisions
Every fee on this page Paid by you, never claimed from a participant's plan
Participant choice and control remains central at all times
Consent-based information collection, clear recordkeeping and appropriate privacy handling
THE EIGHT STAGES
The journey we support, and the decisions that remain yours.
From the moment someone starts looking for support to the moment they begin services, there are eight stages. We manage the first six. The last two are yours, and they are the ones only a provider can make.
01
06
02
03
04
05
07
08
Foundations reviewed
Website, messaging and processes strengthened
The right people discover you
Advertising and social reach the right families
They feel confident to reach out
What they find reassures them enough to call
A warm, timely response
We reply promptly, using messaging you approved
Information is gathered with consent
Relevant, non-clinical detail, with permission
Documentation organised
An Intake Review File is prepared for you
Your team reviews and decides
You assess suitability and take it forward
Participant begins support
Your team delivers and holds the relationship
Stages 1–6
Fresh Futures managed
Stages 7–8
Provider controlled
ACROSS THOSE FIRST SIX STAGES
What we manage for you, every month.
Enquiry response • timely, professional first responses using approved messaging and clear role disclosure
Intake Review Files and clean handover • structured administrative files prepared so your team can review and decide with confidence
Respectful follow-up and re-engagement • structured follow-up at the person's pace, so fewer enquiries go quiet
Combined reporting and pipeline insights • advertising performance, enquiry progress and pipeline movement in one monthly report
Consent-based information gathering • relevant, non-clinical information collected with consent and organised for your review
Ongoing operational support • documents, templates, SOPs and process updates
CRM and file preparation • records, consent status, communication notes and follow-up activity kept clean and current
Escalation and safeguarding flags • potential risk, safeguarding or urgent matters recognised during communication and promptly escalated to your nominated contact
Your team gets back the time between enquiry and intake. We manage the communication, follow-up and preparation that happens before your team needs to make a decision, so they can focus on participants and service delivery.
WHAT THE PARTNERSHIP COSTS
Four component, all of them visible.
A one-off Core Setup in Month 1, a monthly retainer from Month 2, a preparation fee for each file we prepare, and your own advertising spend. Advertising is paid directly to Meta or reimbursed at cost, with no Fresh Futures markup. You set the budget, and we can recommend a level based on your goals, audience and expected enquiry volume.
How the fees flow
Two fixed costs and two that only apply when work is actually done. Nothing is charged on a per-enquiry, per-participant or success basis.
MONTH 1
$18,000
Core Setup, charged once
MONTH 2 ONWARDS
$4,000 /mo
Monthly retainer
WHEN A FILE IS PREPARED
$450
Phase 1, per file
ONLY IF YOU PROCEED
$250 + $700
Phase 2, per file
Fees are paid by the provider and are not claimed from participant NDIS plans. Advertising spend is separate, set by you, and paid directly to Meta or reimbursed at cost with no Fresh Futures markup.
Month 1 • Core Setup
Most providers already have some foundations in place, but they aren't always ready for consistent enquiry operations. Month 1 brings every review, communication library and setup service together into one coordinated build, so your marketing and enquiry handling launch from a strong, compliance-aware foundation rather than a patchwork.
01
Discovery and business review
04
Social media readiness
02
Website and online presence
05
CRM and intake processes
03
Brand and visual identity
06
Compliance-aware messaging
WHAT'S INCLUDED
SAVE $1,700
Website Review & Recommendations Report
$1,500
Social Media Review & Recommendations Report
$1,200
Marketing Review & Recommendations Report
$2,500
Participant Communication Review & Recommendations Report
$2,500
Participant Communication Library
$9,500
Meta Advertising setup
$1,500
Social Media setup
$1,000
TOTAL VALUE
$19,700
CORE SETUP FEE
$18,000
ALREADY WORKED WITH US?
Completed a review, add-on or marketing setup with us in the last 12 months? Those fees can be credited against your Core Setup, agreed case by case.
No retainer is charged in Month 1. The $4,000 monthly retainer begins from Month 2.
Month 1 is not intended to be a full rebrand, full website rebuild or full CRM redevelopment. Where larger work is required, it can be scoped separately before proceeding.
Preparation fees, per file
We support providers through two clear preparation stages, depending on where the enquiry is up to and what your team needs. Each has a defined scope. Neither is an eligibility assessment, a clinical opinion or a guarantee of suitability, and both are paid by you as the provider.
$450 per file
PHASE 1
Intake Review File
A structured administrative handover document compiled before your team reviews a new enquiry. We gather and organise the key information so it is ready for your team to assess.
An Intake Review File is an administrative handover. It is not an eligibility or functional capacity assessment, clinical opinion, or guarantee of NDIS access or participant suitability.
Initial communication with the person enquiring
Consent and authority confirmation
NDIS status and plan information, as provided
Day-to-day functional impact, in the person’s own words
Documents received and outstanding information noted
Potential risk, safeguarding and escalation matters flagged
YOU REVIEW AND DECIDE • PHASE 2 BEGINS ONLY WITH YOUR WRITTEN PROCEED NOTICE
$950 per file
PHASE 2 • OPTIONAL
Enhanced Preparation File
Additional support once your team has decided an enquiry looks suitable to progress. We handle the follow-up work that typically falls to your team between first review and confirmed intake.
Split deliberately, so you only pay the full fee if the enquiry progresses all the way through file preparation. If it stops before handover, the $700 is never charged.
Continued communication and follow-up with the person enquiring
GP or specialist appointment coordination, without directing clinical evidence
Chasing outstanding documents or information on your behalf
$250 upfront
$700 upon handover
Provider-approved NDIS and service information, without eligibility advice
Document organisation and preparation for your team
Updated file notes and current engagement status
START WHERE IT MAKES SENSE
You don't need to start here.
Many providers begin with a single review, strengthen their marketing, and move into the full partnership once their organisation is ready for it. If that's the more sensible path for you, we'll say so. And if you've already done that work with us, it comes off your Core Setup.
All prices are in AUD and exclusive of GST. The Core Setup is charged once, in Month 1, with no retainer in that month. Retainers are billed monthly in advance from Month 2, with a 3-month minimum and month-to-month after that, no lock-in. Preparation fees apply per file, as set out above. Advertising spend is separate and paid directly to the platform. Review, add-on and setup fees paid within the previous 12 months can be credited toward the Core Setup, agreed case by case.
get in touch
Melbourne, Australia
Operations across Australia & Malaysia
Managed operations and growth partnership for education providers, NDIS providers and small businesses across Australia.
Acknowledgement of Country
Fresh Futures Australia acknowledges the Traditional Custodians of the lands on which we live and work, including the Wurundjeri Woi-wurrung and Bunurong peoples of the Kulin Nation. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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