for ndis providers
Grow your participant pathway with care, clarity and control.
Practical support for NDIS providers who want to grow while keeping participant choice, service decisions and clinical judgement firmly with their team.
Running an NDIS service takes a lot. Alongside delivering supports, there are enquiries to respond to, marketing to manage, follow-up to complete and information to keep organised. Fresh Futures Australia supports the work that happens before participant intake, helping create a clearer, more structured pathway from first enquiry through to handover.
We can review what is working, manage your marketing, or support the participant pathway up to the point your team takes over.
Every clinical and service decision stays yours.
We work behind providers delivering
Supported Independent Living
Daily Living Supports
Therapy & Allied Health
Support Coordination
Plan Management
Early Childhood Supports
Behaviour Support
Respite & Short Term Accommodation
Employment Supports
Personal Care
Transport & Mobility
Community Access
Transport Arrangements
THE CHALLENGE
Provider growth in the NDIS needs more than marketing.
Many providers have capacity to support more people, but not the time to manage everything that happens before they arrive.
Compliance matters
Marketing needs to avoid pressure, guarantees and unclear referral arrangements, while your team stays focused on delivering supports.
Enquiries take time
Responding, clarifying details and following up takes time away from the work your team is there to do.
NDIS growth needs context
Effective growth requires an understanding of the NDIS journey, provider obligations, consent, privacy and intake boundaries.
Pipelines need structure
Without clear tracking and handover, enquiries can be missed, duplicated or left without a clear next step.
Enquiries aren't numbers. They're conversations with people making important decisions about their lives.
where each option sits
One pathway. Three places to join it.
Each option supports a different part of the same journey. Choose one below to see where we fit.
Consultation reviews the foundations, identifying what’s working, what could improve and what to prioritise next.
06
01
02
03
04
05
07
Your foundations are
reviewed
The right people discover
you
They feel confident to enquire
They receive a timely
response
Information is gathered with consent
Information is organised for handover
Your team reviews and takes it forward
Participant acceptance and service decisions always remain with your team.
Three different jobs, not three sizes of the same one. Start where it makes sense today.
Consultation
from $1,200
Know what to improve before deciding what to invest in.
Choose a focused review of your website, social media, marketing or participant communication. We identify what's working, what could improve and what to prioritise next.
CHOOSE YOUR REVIEW
Social Media Review | $1,200
Website Review | $1,500
Marketing Review | $2,500
Participant Communication
Review | $2,500
BEST FOR YOU IF
You want clear, practical recommendations your team can act on.
Marketing
from $1,500/month
Advertising spend is paid directly to Meta. One-off setup may apply.
Keep your marketing moving without adding more to your team's workload.
We manage your social presence, Meta advertising, or both, helping the right people discover your services while your team remains responsible for enquiries and intake.
CHOOSE YOUR MARKETING SUPPORT
Social Media Design and
Management | $1,500/month
Meta Advertising and
Management | $2,000/month
Both together | $3,000/month
BEST FOR YOU IF
You want us managing the marketing while your team handles enquiries.
We work as an extension of your team, managing the operational work between attracting an enquiry and preparing it for your review.
BEST FOR YOU IF
You want us managing the work between enquiry and intake while your team retains every service decision.
INCLUDES
Meta Advertising and Management
Social Media Design and Management
Enquiry response and respectful follow-up
Pipeline tracking to handover
Support across the pathway, right up to your team's decision point.
Partnership
$4,000/month
From Month 2. Setup and per-file fees apply.
Three ways to work together
Choose the support that fits where you are now.
From a focused review to ongoing marketing or full pathway support, choose how much you want to keep in-house and how much you'd like us to manage.
role boundaries
The journey we support, and the decisions that remain yours.
These boundaries apply however we work together. Our scope may change, but the decisions that belong to your organisation remain yours.
FRESH FUTURES SUPPORTS
Marketing and campaign management
Enquiry responses and follow-up
Consent-based information gathering
File preparation and handover
CRM tracking and reporting
FRESH FUTURES DOES NOT
Assess NDIS eligibility
Provide clinical, plan or support advice
Act as a support coordinator
Enter service agreements or claim from participant plans
Influence participant choice
YOUR ORGANISATION LEADS
• Service suitability and participant acceptance
• Pricing, claiming and service agreements
• Clinical assessment and support planning
• Service delivery
• Compliance oversight
Full compliance detail sits on the Partnership page.
AND ON THE COMMERCIAL SIDE
No commissions, success fees or revenue share
Fixed fees, published openly
No payments for referrals
Clear role disclosure in every conversation
Growth should not come at the cost of participant choice.
Clear boundaries protect participant choice and keep provider decisions where they belong.
what happens next
No pressure to decide immediately.
We start with your questions, then take the time to understand your organisation before anything is agreed.
STEP 1
Questions and clarifications
STEP 2
Discovery questionnaire
STEP 3
Introductory call
STEP 4
Proposal confirmation
STEP 5
Welcome and onboarding
get in touch
Melbourne, Australia
Operations across Australia & Malaysia
Managed operations and growth partnership for education providers, NDIS providers and small businesses across Australia.
Acknowledgement of Country
Fresh Futures Australia acknowledges the Traditional Custodians of the lands on which we live and work, including the Wurundjeri Woi-wurrung and Bunurong peoples of the Kulin Nation. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
© 2026 Fresh Futures Australia Pty Ltd | ABN 61 165 988 198