EDUCATION • RECRUITMENT
An extension of your
team, from enquiry to
commencement.
We manage the work between attracting an enquiry and preparing a prospective student for commencement. That includes marketing, first response, adviser-led course conversations, respectful follow-up and enrolment-step support. Every decision about enrolment acceptance, funding eligibility and course delivery remains yours.
WHERE RECRUITMENT SITS
We manage the work leading to enrolment. You make every enrolment decision.
This is our most comprehensive way of working together. It combines marketing, enquiry handling, adviser-led conversations and enrolment-step support before your team decides whether to accept a student. We prepare. You decide.
WHAT WE MANAGE
Meta advertising and social media management
Timely first responses using approved messaging and clear role disclosure
Initial suitability screening against your criteria
Advisor-led conversations about courses, delivery modes and next steps
Enrolment-step support, paperwork follow-up and tracking through to commencement
Structured follow-up, at the pace of the person enquiring
WHAT IT ISN'T
Confirmation of funding, subsidy or fee-free eligibility
Decisions about who you accept, what you charge or how training is delivered
Training, assessment or advice that remains your RTO's responsibility
A percentage commission, revenue share or per-enquiry arrangement
A cost passed on to the student. Every fee is paid by you
A guarantee of enrolments, completions or employment outcomes
Recruitment includes our Meta Advertising & Management and Social Media Design & Management services, plus the enquiry and enrolment support outlined below.
THE EIGHT STAGES
The journey we support, and the decisions that remain yours.
From the moment someone starts looking for a course to the moment they commence, there are eight stages. We manage the first six. The final two remain with your organisation.
01
06
02
03
04
05
07
08
Your foundations are
reviewed
Website, course pages, messaging and processes strengthened
The right prospective students discover you
Advertising and social media build awareness of your courses
They feel confident to enquire
Clear course information gives them a reason to get in touch
They receive a timely
response
We reply promptly, using messaging you have approved
They understand their course options
Advisor-led conversations about courses, delivery and next steps
They're prepared for your enrolment process
Paperwork followed up and organised, ready for your team
Your team makes the enrolment decision
You decide acceptance, confirm applicable funding or eligibility requirements and set student fees.
The student commences and you deliver
Your team delivers the training, assessment and ongoing student relationship.
Stages 1–6
Fresh Futures managed
Stages 7–8
Provider controlled
ACROSS THOSE FIRST SIX STAGES
What we manage for you, every month.
Enquiry response: timely, professional first responses using approved messaging and clear role disclosure
Advisor-led conversations: helping prospective students understand courses, options and next steps
Student communication: consistent, approved messaging across email, SMS and social channels
Initial suitability screening: course interest, location, delivery preference and the criteria you set
Enrolment-step support: reminders, paperwork follow-up and commencement support to reduce drop-off
Follow-up and re-engagement: structured follow-up so fewer prospective students go quiet
Pipeline management: each enquiry tracked from first contact through to commencement
Combined reporting and insights: marketing performance, enquiry progress and commencement activity in one report
What we manage for you, every month.
• Better-aligned student enquiries
• Less day-to-day pressure on your team
• A clearer path towards enrolment
• Stronger follow-up before commencement
• Faster, more consistent responses
• Greater visibility from first contact to start
Your team gets back the time between enquiry and enrolment. We manage the conversations, follow-up and paperwork so your trainers and assessors can focus on delivering quality training.
HOW WE WORK
Compliance-aware by design, not by exception.
A partner speaking to prospective students on your behalf should be clear about how it operates. These conditions apply to every education provider we support.
Scripts, advertising and public messaging are approved by you before use
No advice is provided on eligibility, assessment or course outcomes
Students always know they are speaking with Fresh Futures on your behalf
No percentage commissions, revenue share or per-enquiry reselling
Every fee • Paid by you, never charged to a student
Course, funding and outcome claims remain accurate and defensible
You retain all enrolment acceptance, funding eligibility and delivery decisions
WHAT recruitment COSTS
Three costs. Clear from the start.
A monthly retainer, a fixed success fee for each student who commences, and your own advertising spend. Advertising is paid directly to Meta or reimbursed at cost, with no Fresh Futures markup. You set the budget, and we can recommend a level based on your courses, intakes and expected enquiry volume.
How the fees flow
One fixed monthly retainer, one fixed fee when a supported student commences, plus your advertising spend. Nothing is charged per enquiry or as a percentage.
EVERY MONTH
$4,500/month
Monthly retainer
ON COMMENCEMENT
$150 - $850
Fixed success fee, per student
SET BY YOU
Ad spend
Paid directly to Meta, no markup
Fees are paid by the provider and are not claimed from participant NDIS plans. Advertising spend is separate, set by you, and paid directly to Meta or reimbursed at cost with no Fresh Futures markup.
Fixed success fees, payable on commencement
A fixed dollar amount applies for each supported student who commences, based on qualification level. It is never calculated as a percentage of student fees, funding or subsidy, and no fee applies if the person enquires, enrols but does not commence, or withdraws before starting.
Short Course/ Skill Set
$150
Certificate III
$300
Certificate IV
$450
Diploma
$650
Advanced Diploma/ Dual
$850
HOW THE SUCCESS FEE WORKS
Charged once, when a supported student commences
Fixed by qualification level and never calculated as a percentage
Paid by the provider and never deducted from student fees or funding
Does not influence your enrolment decision, which remains entirely yours
START WHERE IT MAKES SENSE
You don't need to start here.
Many providers begin with a single review, strengthen their marketing and move into recruitment support once their intakes and team are ready. If that's the more sensible path for you, we'll say so.
All prices are in AUD and exclusive of GST. The retainer is billed monthly in advance, with a 3-month minimum and month-to-month after that, no lock-in. Success fees are fixed amounts per commenced student as set out above, invoiced after commencement is confirmed by your team. Advertising spend is separate and paid directly to the platform.
get in touch
Melbourne, Australia
Operations across Australia & Malaysia
Managed operations and growth partnership for education providers, NDIS providers and small businesses across Australia.
Acknowledgement of Country
Fresh Futures Australia acknowledges the Traditional Custodians of the lands on which we live and work, including the Wurundjeri Woi-wurrung and Bunurong peoples of the Kulin Nation. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
© 2026 Fresh Futures Australia Pty Ltd | ABN 61 165 988 198