EDUCATION • RECRUITMENT
An extension of your
team, from enquiry to
commencement.
We manage the work between attracting an enquiry and preparing a prospective student for commencement. That includes marketing, first response, adviser-led course conversations, respectful follow-up and enrolment-step support. Every decision about enrolment acceptance, funding eligibility and course delivery remains yours.
WHERE RECRUITMENT SITS
We manage the work leading to enrolment. You make every enrolment decision.
This is our most comprehensive way of working together. It combines marketing, enquiry handling, adviser-led conversations and enrolment-step support before your team decides whether to accept a student. We prepare. You decide.
WHAT WE MANAGE
Meta advertising and social media management
Timely first responses using approved messaging and clear role disclosure
Initial suitability screening against your criteria
Advisor-led conversations about courses, delivery modes and next steps
Enrolment-step support, paperwork follow-up and tracking through to commencement
Structured follow-up, at the pace of the person enquiring
WHAT IT ISN'T
Confirmation of funding, subsidy or fee-free eligibility
Decisions about who you accept, what you charge or how training is delivered
Training, assessment or advice that remains your RTO's responsibility
A percentage commission, revenue share or per-enquiry arrangement
A cost passed on to the student. Every fee is paid by you
A guarantee of enrolments, completions or employment outcomes
Recruitment includes our Meta Advertising & Management and Social Media Design & Management services, plus the enquiry and enrolment support outlined below.
THE EIGHT STAGES
The journey we support, and the decisions that remain yours.
From the moment someone starts looking for a course to the moment they commence, there are eight stages. We manage the first six. The final two remain with your organisation.
01
06
02
03
04
05
07
08
Your foundations are
reviewed
Website, course pages, messaging and processes strengthened
The right prospective students discover you
Advertising and social media build awareness of your courses
They feel confident to enquire
Clear course information gives them a reason to get in touch
They receive a timely
response
We reply promptly, using messaging you have approved
They understand their course options
Advisor-led conversations about courses, delivery and next steps
They're prepared for your enrolment process
Paperwork followed up and organised, ready for your team
Your team makes the enrolment decision
You decide acceptance, confirm applicable funding or eligibility requirements and set student fees.
The student commences and you deliver
Your team delivers the training, assessment and ongoing student relationship.
Stages 1–6
Fresh Futures managed
Stages 7–8
Provider controlled
ACROSS THOSE FIRST SIX STAGES
What we manage for you, every month.
Enquiry response: timely, professional first responses using approved messaging and clear role disclosure
Advisor-led conversations: helping prospective students understand courses, options and next steps
Student communication: consistent, approved messaging across email, SMS and social channels
Initial suitability screening: course interest, location, delivery preference and the criteria you set
Enrolment-step support: reminders, paperwork follow-up and commencement support to reduce drop-off
Follow-up and re-engagement: structured follow-up so fewer prospective students go quiet
Pipeline management: each enquiry tracked from first contact through to commencement
Combined reporting and insights: marketing performance, enquiry progress and commencement activity in one report
Your team gets back the time between enquiry and enrolment. We manage the conversations, follow-up and paperwork, so your trainers and assessors can focus on delivering quality training.
HOW WE WORK
Compliance-aware by design, not by exception.
A partner working this closely to your enquiries should be clear about how it operates. These are the conditions we work to for every provider, not terms adjusted case by case.
No payments to support coordinators, plan managers or referral gatekeepers
Scripts, ad copy and public messaging are approved by you before use
No commissions, success fees, revenue share or participant-plan pass-through
You retain all intake, pricing, claiming and service delivery decisions
Every fee is paid by you, never claimed from a participant's plan.
Participant choice and control remains central at all times
Consent-based information collection, clear records and appropriate privacy handling
WHAT THE PARTNERSHIP COSTS
Four component, all of them visible.
A one-off Core Setup in Month 1, a monthly retainer from Month 2, a preparation fee for each file we prepare, and your own advertising spend. Advertising is paid directly to Meta or reimbursed at cost, with no Fresh Futures markup. You set the budget, and we can recommend a level based on your goals, audience and expected enquiry volume.
How the fees flow
Two fixed costs and two that only apply when work is actually done. Nothing is charged on a per-enquiry, per-participant or success basis.
MONTH 1
$18,000
Core Setup, charged once
MONTH 2 ONWARDS
$4,000/month
Monthly retainer
WHEN A FILE IS PREPARED
$450
Phase 1, per file
ONLY IF YOU PROCEED
$250 + $700
Phase 2, per file
Fees are paid by the provider and are not claimed from participant NDIS plans. Advertising spend is separate, set by you, and paid directly to Meta or reimbursed at cost with no Fresh Futures markup.
Month 1 • Core Setup
Most providers already have some foundations in place, but they aren't always ready for consistent enquiry operations. Month 1 brings every review, communication library and setup service together into one coordinated build, so your marketing and enquiry handling launch from a strong, compliance-aware foundation rather than a patchwork.
01
Discovery and business review
04
Social media readiness
02
Website and online presence
05
CRM and intake processes
03
Brand and visual identity
06
Compliance-aware messaging
WHAT'S INCLUDED
SAVE $1,700
Website Review & Recommendations Report
$1,500
Social Media Review & Recommendations Report
$1,200
Marketing Review & Recommendations Report
$2,500
Participant Communication Review & Recommendations Report
$2,500
Participant Communication Library
$9,500
Meta Advertising setup
$1,500
Social Media setup
$1,000
TOTAL VALUE
$19,700
CORE SETUP FEE
$18,000
ALREADY WORKED WITH US?
Completed a review, add-on or marketing setup with us in the last 12 months? Those fees can be credited against your Core Setup, agreed case by case.
No retainer is charged in Month 1. The $4,000 monthly retainer begins from Month 2.
Month 1 is not intended to be a full rebrand, full website rebuild or full CRM redevelopment. Where larger work is required, it can be scoped separately before proceeding.
Preparation fees, per file
We support providers through two clear preparation stages, depending on where the enquiry is up to and what your team needs. Each has a defined scope. Neither is an eligibility assessment, a clinical opinion or a guarantee of suitability, and both are paid by you as the provider.
$450 per file
PHASE 1
Intake Review File
A structured administrative handover document compiled before your team reviews a new enquiry. We gather and organise the key information so it is ready for your team to assess.
An Intake Review File is an administrative handover. It is not an eligibility or functional capacity assessment, clinical opinion, or guarantee of NDIS access or participant suitability.
Initial communication with the person enquiring
Consent and authority confirmation
NDIS status and plan information, as provided
Day-to-day functional impact, in the person’s own words
Documents received and outstanding information noted
Potential risk, safeguarding and escalation matters flagged
YOU REVIEW AND DECIDE • PHASE 2 BEGINS ONLY WITH YOUR WRITTEN PROCEED NOTICE
$950 per file
PHASE 2 • OPTIONAL
Enhanced Preparation File
Additional support once your team has decided an enquiry looks suitable to progress. We handle the follow-up work that typically falls to your team between first review and confirmed intake.
Split deliberately, so you only pay the full fee if the enquiry progresses all the way through file preparation. If it stops before handover, the $700 is never charged.
Continued communication and follow-up with the person enquiring
GP or specialist appointment coordination, without directing clinical evidence
Chasing outstanding documents or information on your behalf
$250 upfront
$700 upon handover
Provider-approved NDIS and service information, without eligibility advice
Document organisation and preparation for your team
Updated file notes and current engagement status
START WHERE IT MAKES SENSE
You don't need to start here.
Many providers begin with a single review, strengthen their marketing, and move into the full partnership once their organisation is ready for it. If that's the more sensible path for you, we'll say so. And if you've already done that work with us, it comes off your Core Setup.
All prices are in AUD and exclusive of GST. The Core Setup is charged once, in Month 1, with no retainer in that month. Retainers are billed monthly in advance from Month 2, with a 3-month minimum and month-to-month after that, no lock-in. Preparation fees apply per file, as set out above. Advertising spend is separate and paid directly to the platform. Review, add-on and setup fees paid within the previous 12 months can be credited toward the Core Setup, agreed case by case.
get in touch
Melbourne, Australia
Operations across Australia & Malaysia
Managed operations and growth partnership for education providers, NDIS providers and small businesses across Australia.
Acknowledgement of Country
Fresh Futures Australia acknowledges the Traditional Custodians of the lands on which we live and work, including the Wurundjeri Woi-wurrung and Bunurong peoples of the Kulin Nation. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
© 2026 Fresh Futures Australia Pty Ltd | ABN 61 165 988 198