NDIS • PORTFOLIO
NDIS PROVIDER CASE STUDY
Assist Care Management
Assist Care Management is an Australian provider supporting NDIS participants and their families. We have worked together twice. First to build the public presence they needed to be found and understood. Later, they returned for support managing the work between a new enquiry and a prepared file reaching their team.
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WHERE IT LANDED
Managed operations and growth partnership ·
Build a clear public presence, then manage the enquiry and intake work behind it so each person received a timely response.
WHAT WE MANAGED
A two-stage enquiry and intake workflow
Participant communication and intake templates
Compliance and disclosure guidelines
Social media content and management
Enquiry responses and respectful follow-up
Pipeline tracking through to provider handover
Our team no longer has to manage every new enquiry from the beginning. Fresh Futures handles the initial contact and information gathering before handing suitable enquiries over to us.
Paul Field, Director, Assist Care Management
22
Participants guided through intake
894
Enquiries
handled
10
Files prepared for review
WHERE RESPONSIBILITY SAT
We managed the pathway to handover. Provider decisions stayed with ACM.
Growth work in this sector only holds up if the boundaries are clear. These applied on every enquiry.
ACM decided
Service suitability, capacity, agreements, service delivery and all clinical or provider decisions.
Fresh Futures managed
Enquiries were answered, information was gathered with consent, records were organised and files were prepared for ACM's review.
Participant choice stayed protected
Service suitability, capacity, agreements, service delivery and all clinical or provider decisions.
WAYS TO WORK WITH US
Choose the level of support that fits your organisation.
ACM did not begin with a full partnership. NDIS providers can start with a one-off review, ongoing marketing support, or a broader managed partnership.
Consultation
One-off reviews and reports
An independent look at your website, marketing or participant communication, with findings you can act on yourself.
Marketing
Ongoing monthly support
We manage the advertising and social presence that brings enquiries in. Your team handles the conversations.
Partnership
Ongoing managed support
What ACM chose. We manage everything from enquiry through to a prepared file on your desk, and every decision after that stays yours.
get in touch
Melbourne, Australia
Operations across Australia & Malaysia
Managed operations and growth partnership for education providers, NDIS providers and small businesses across Australia.
Acknowledgement of Country
Fresh Futures Australia acknowledges the Traditional Custodians of the lands on which we live and work, including the Wurundjeri Woi-wurrung and Bunurong peoples of the Kulin Nation. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.
© 2026 Fresh Futures Australia Pty Ltd | ABN 61 165 988 198