• Customer Service Adviser

• Data Entry Operator

• General Clerk

• Payroll Officer

• Typist / Word Processing Operator

• Corporate and government offices

• Financial institutions and banks

• Healthcare and education providers

• Small-to-medium enterprises and startups

• Not-for-profit and community organisations

• Logistics, transport and service industries

• Preparing, formatting and processing business documents such as letters, reports and spreadsheets in line with organisational standards.

• Managing incoming and outgoing correspondence, including email, mail and telephone enquiries, to ensure timely and accurate responses.

• Maintaining filing systems—both electronic and paper—to store, retrieve and archive records efficiently.

• Entering, updating and verifying data in business software applications, databases or customer relationship management systems.

• Scheduling appointments, meetings and travel arrangements, and coordinating calendars for team members or managers.

• Assisting with basic financial tasks such as processing invoices, reconciling petty cash or supporting payroll administration.

• Applying workplace health, safety and sustainability practices to maintain a safe and compliant office environment.

• Communicating professionally with colleagues, clients and stakeholders—both verbally and in writing—to support effective teamwork and customer service.

• Organisational and time-management abilities to prioritise tasks, coordinate workloads and meet deadlines effectively.

• Proficiency with business technology, including office software applications and data entry systems, to create documents, maintain records and process information accurately.

• Strong written and verbal communication skills for engaging with colleagues, clients and stakeholders in a professional, customer-focused manner.

• Analytical thinking and problem-solving mindset to identify issues, process customer enquiries and implement solutions that support operational efficiency.

• Attention to detail and commitment to accuracy when preparing reports, handling financial tasks and maintaining filing systems.

• Adaptability and flexibility to respond to changing priorities, manage unexpected tasks and support diverse business activities.

• Teamwork and collaboration to work cohesively with others, share information and contribute to a positive workplace culture.

• Use business technology and applications to create, format and produce a variety of workplace documents, spreadsheets and presentations.

• Communicate and collaborate effectively in business environments, managing customer enquiries, liaising with colleagues and presenting information clearly.

• Apply critical thinking and problem-solving techniques to identify issues, analyse data and implement solutions that improve operational efficiency.

• Organise personal work priorities and professional development, using time-management strategies to meet deadlines and support team objectives.

• Follow workplace health, safety and sustainability practices, ensuring a compliant, safe and organised office environment.

• Process and maintain accurate records, including data entry, filing systems and basic financial transactions such as invoice processing.

• Uphold ethical and inclusive practices, handling confidential information with discretion and working respectfully with diverse clients and stakeholders.

Unlocking your potential has never been more thrilling! Assessment is a crucial element in your learning journey, paving the way to attaining a nationally recognised qualification. Get ready to showcase your skills and knowledge through assessment methods such as questions, projects, case studies, role plays, presentations and placement. Your learning will propel you towards achieving your educational goals with confidence!

At MAX Solutions, they take pride in their top-notch trainers! They're hand-picked for their vocational competencies, industry expertise, and teaching skills. In every class session, your trainer will leverage their wealth of experience to foster a dynamic, fulfilling, and engaging learning environment. With their passion for teaching, you'll be guided towards success by a dedicated partner who is committed to making your learning journey truly enjoyable. Get ready to thrive under their guidance and unlock your full potential!

Build your confidence with real-world experience! As part of the course, you’ll complete a minimum of 120 hours of practical placement in a relevant business or administrative setting. This could include roles involving customer service, office support, or business operations helping you apply your skills in a hands-on environment under supervision.

Already working in the industry? You may be able to complete your placement hours at your current workplace, subject to approval by MAX Solutions.

Graduates of the BSB30120 Certificate III in Business may wish to further their studies and broaden their career opportunities by enrolling in the following courses:

• BSB40120 Certificate IV in Business

• BSB50120 Diploma of Business

• BSB50420 Diploma of Leadership and Management

Smart and Skilled is a New South Wales Government program that provides eligible students with access to subsidised vocational education and training. If you meet the eligibility requirements, the NSW Government will contribute towards your tuition fees. Residency You must live or work in NSW, determined by the postcode of your usual place of residence.

Citizenship / Visa status You must be one of the following at the time of enrolment:

an Australian citizen, or

a permanent Australian resident, or

a New Zealand citizen, or

a humanitarian visa holder (including partner visa holders sponsored by a humanitarian visa holder) – for details of eligible visas, see below.

Eligible humanitarian and protection visas Refugees, asylum seekers and certain visa holders may access fee-free training up to Certificate IV. You must hold one of the following visas (or, if a Bridging Visa holder, have that visa linked to an application for one of these humanitarian visas):

Permanent humanitarian visas

• Emergency Rescue visa (Subclass 203)

• Global Special Humanitarian visa (Subclass 202)

• Protection visa (Subclass 866)

• Refugee visa (Subclass 200)

Temporary humanitarian visas

• Bridging Visa A (BVA)

• Bridging Visa B (BVB)

• Bridging Visa C (BVC)

• Bridging Visa D (BVD)

• Bridging Visa E (BVE)

• Safe Haven Enterprise visa (Subclass 790)

• Temporary Humanitarian Concern visa (Subclass 786)

• Temporary Humanitarian Stay visa (Subclass 449)

Partner visas (for dependants of humanitarian visa holders)

• Partner (Provisional and Migrant) visa (Subclass 309 / 100)

• Partner visa (Subclass 820 / 801)

Note: This list is general but not exhaustive. For the full, up-to-date list of eligible visa subclasses, please contact the Department of Home Affairs.

You may only be enrolled in up to two government-subsidised qualifications at any one time. If you have any doubts about your eligibility or visa status, please consult the NSW Department of Education or the Department of Home Affairs.

Please note that some Centrelink Payments may be affected by undertaking study. We strongly advise you speak to your Centrelink Coordinator to see if you are affected. Fresh Futures Australia accepts no responsibility or liability for affected payments.

Max Solutions is the vocational training arm of MAX — one of Australia’s largest employment providers and an AKG Global company. As a Registered Training Organisation (RTO 0667), Max Solutions delivers work-preparation training and nationally recognised qualifications across certificate I to IV levels, spanning vocational foundation programs, community services, business administration, individual support (ageing & disability), hospitality, and adult migrant English and literacy. Through its seamless integration with MAX’s employment and health services network, learners access a user-friendly online portal, multilingual resources and personalised support designed to guide them from training into the workforce. By prioritising each student’s goals and delivering practical, employer-relevant skills, Max Solutions empowers participants to confidently begin or advance their careers.