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DISABILITY SUPPORT INDUSTRY

MARKET SIZE & ECONOMIC IMPACT

Australia’s disability services sector is one of the fastest-growing areas in health and community care, driven by the ongoing rollout of the National Disability Insurance Scheme (NDIS) and a growing demand for personalised support. The sector employs over 270,000 workers and supports nearly 600,000 Australians living with disability, with numbers expected to rise in the coming years.
 

The disability industry plays a vital role in promoting inclusion, independence, and participation—contributing significantly to employment, especially in regional and community settings. Disability Support Workers are employed across a broad range of environments including home care, supported accommodation, day programs, schools, and therapeutic services.
 

The continued expansion of the NDIS, alongside broader reforms in aged care and mental health, has led to increased government investment and a greater focus on person-centred support. As services evolve to meet more complex needs—particularly in the areas of psychosocial disability, behavioural support, and early intervention—the demand for skilled, compassionate workers continues to grow.

With flexible work opportunities, varied career pathways, and ongoing funding commitments, the disability sector offers a stable and purpose-driven career path that will remain essential to Australia’s social and economic wellbeing.

EMERGING TRENDS & FUTURE OUTLOOK

The Australian disability support industry is undergoing a significant transformation, shaped by changing social attitudes, evolving client expectations, and the ongoing expansion of the National Disability Insurance Scheme (NDIS). With a greater emphasis on inclusion, choice, and control, services are shifting away from institutional models towards more flexible, community-based support that empowers individuals to live independently and participate fully in society.
 

A key trend is the movement towards personalised, person-centred care that recognises the unique goals, cultural identity, and support needs of each individual. Disability Support Workers are expected to adopt more holistic, culturally safe, and trauma-informed practices, especially when working with Aboriginal and Torres Strait Islander people, CALD communities, and those with psychosocial or intellectual disabilities.
 

There is also a strong push to embed support coordination and capacity-building approaches into everyday care. This means helping clients develop life skills, access community activities, and navigate services with greater confidence—placing disability support roles at the heart of long-term, meaningful outcomes. Technology is rapidly transforming the sector, with digital care platforms, mobile documentation apps, and telehealth playing a growing role in service delivery. Assistive technologies—from smart home devices and speech-generating tablets to mobility aids and wearable health monitors—are expanding the ways support workers can help clients live more independently and safely.
 

Looking forward, the demand for qualified, empathetic disability workers is set to increase—particularly in regional areas, mental health support, early childhood intervention, and complex behaviour management. As the NDIS continues to evolve, the industry is placing more value on specialist skills, ongoing professional development, and cross-sector collaboration with allied health and aged care teams.
 

Overall, the future of the disability industry is deeply promising—offering flexible, community-focused, and purpose-driven career opportunities for those passionate about inclusion, empowerment, and social change.

Disability Support Worker

DISABILITY SUPPORT WORKER

Gender Representation

70% Female

Median Age

45

Median Weekly Earnings

$1404

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Disability Support Worker assists individuals living with physical, intellectual, or psychosocial disabilities to live as independently as possible. This includes helping with personal care, household tasks, transport, and community participation.

Support Workers also assist with goal setting, skills development, and social engagement, tailoring support to meet each client’s unique needs and preferences. They may work in private homes, group homes, day programs, or community-based settings.

This role requires compassion, patience, and a strong understanding of person-centred care. It also involves clear communication, flexibility, and a commitment to promoting dignity and independence. A Certificate III or IV in Disability Support or Individual Support is often recommended and may be required by some employers.

CURRENT & EMERGING TECHNOLOGIES

Specialise in High-Need Support Areas

With the increasing complexity of client needs, support workers who upskill in specialist areas are in high demand:

  • Dementia Care – Provide structured support for clients with early-onset or advanced dementia, focusing on memory, routine, and emotional wellbeing.

  • Palliative Care – Deliver compassionate care that supports quality of life and dignity at the end of life, often in collaboration with families and care teams.

  • Mental Health Support – Assist clients with psychosocial disability, helping them manage routines, develop coping skills, and build community connections.

  • Behaviour Support – Work with clients who have complex behaviours, using strategies to promote emotional regulation and participation.

Pathways for Career Progression

Disability support work is a recognised gateway into other career pathways:

  • Step into leadership roles such as Senior Support Worker, Team Leader, or Care Coordinator.​

  • Use your hands-on experience to enter university programs in Occupational Therapy, Social Work, Psychology, or Rehabilitation Counselling.

Upskilling & Ongoing Development

Continuous learning is highly valued in the disability sector:

  • Take short courses in trauma-informed care, positive behaviour support, cultural competency, or NDIS documentation.

  • Participate in workplace mentoring, NDIS workshops, or online webinars to stay updated on best practice.

  • Many employers provide on-the-job training and encourage professional development through funded study support or career planning.

Make a Meaningful Impact Every Day

  • Help people live independently, build skills, and achieve their personal goals.

  • Support inclusion, dignity, and participation for people of all abilities.

  • Be part of a future-focused industry that values empathy, advocacy, and community connection.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Empathy & Active Listening

Goal-Based Support Planning

Clear
Communication

Behavioural Awareness & Support

Tech
Confidence

Do you want to make a real difference in people’s lives—supporting independence, dignity, and inclusion? Becoming a Disability Support Worker is a practical and rewarding career in community care, NDIS services, and home support—without needing a university degree.
 

You don’t need prior experience—just a passion for helping others, strong communication skills, and a willingness to learn. With the right training, you’ll be ready to work across a variety of settings, including residential care, home support, day programs, and community-based services. To become a Disability Support Worker, you’ll typically need to complete a nationally recognised course such as:

  • Certificate III in Individual Support (Disability)

  • Certificate IV in Disability

  • Certificate IV in Mental Health

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in Positive Behaviour Support, Autism Awareness, Cultural Competency, or Human Rights in Disability Care

GET QUALIFIED TO START YOUR CAREER

Specialist Disability Worker

Specialist Disability Worker

Gender Representation

70% Female

Median Age

42

Median Weekly Earnings

$1564

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Specialist Disability Worker provides high-level support to individuals living with complex disabilities, including intellectual, physical, sensory, or psychosocial needs. This role goes beyond day-to-day assistance, focusing on supporting clients with behaviours of concern, complex health conditions, or dual diagnoses.

Specialist Disability Workers may assist with personal care, mealtime support, medication administration, and behavioural interventions, all while implementing detailed support plans developed in partnership with clinicians and behavioural practitioners. Their work ensures safety, consistency, and a high quality of life for the individual.
These workers often collaborate with allied health professionals, case managers, families, and other team members to ensure services are person-centred and responsive. The ability to remain calm under pressure, problem-solve in challenging situations, and build trust with clients is essential. This role suits experienced professionals who are confident working in high-needs environments, including supported accommodation, day programs, or outreach settings. Additional training in behaviour support, mental health, or trauma-informed practice is highly regarded, along with a Certificate IV or Diploma in Disability, Community Services, or similar.

CURRENT & EMERGING TECHNOLOGIES

Specialise in High-Demand Support Areas

With the increasing diversity of client needs, there is a growing demand for specialist skills in areas such as:

  • Dementia Care – Assist younger adults or clients with dual diagnoses living with cognitive decline, using structured routines and memory-support strategies.

  • Palliative Support – Provide compassionate, tailored support to individuals living with progressive conditions, focusing on dignity, comfort, and emotional wellbeing.

  • Mental Health & Psychosocial Disability – Support clients with trauma histories, schizophrenia, or anxiety by promoting routine, social participation, and daily coping strategies.

  • Positive Behaviour Support (PBS) – Implement behaviour support plans in collaboration with psychologists, using proactive, strengths-based approaches.

These areas offer meaningful specialisation and open doors to niche roles within disability organisations, support coordination, or health agencies.

Pathways for Career Advancement

Specialist disability support work can lead to advanced roles across care, coordination, and allied health services:

  • Step into leadership positions such as:

    • Behaviour Support Practitioner

    • NDIS Support Coordinator

    • Team Leader or Senior Disability Worker

  • Use your experience to transition into university study in Occupational Therapy, Social Work, Rehabilitation Counselling, or Behavioural Science.

Upskilling & Continuous Learning

Ongoing professional development is highly valued in this field:

  • Access NDIS-endorsed short courses in areas like trauma-informed care, cultural safety, autism support, and complex behaviour management.

  • Attend workshops and webinars on current disability reform, rights-based care, and communication tools.

  • Many employers offer funding support or in-house mentoring to help workers grow into advanced roles.

Make a Lifelong Impact

  • Help people achieve meaningful goals—whether it’s living independently, building relationships, or navigating the NDIS system.

  • Champion inclusion, self-advocacy, and dignity for people with disability.

  • Be part of a values-driven workforce making real change in people’s lives and communities every day.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Complex Behavioural Support

Advanced Care Planning

Adaptive Communication

Trauma-Informed 
Care

Digital Reporting & Compliance

Do you want to support people with complex needs, help manage behavioural challenges, and promote independence in a truly meaningful way? Becoming a Specialist Disability Worker is a rewarding career choice for those passionate about inclusion, dignity, and long-term outcomes—without needing a university degree.

You don’t need prior experience—just compassion, strong communication skills, and a commitment to person-centred support. With the right training, you’ll be equipped to assist clients with intellectual, physical, sensory, or psychosocial disabilities in home, residential, or community settings.

To become a Specialist Disability Worker, you’ll typically need to complete a nationally recognised course such as:

  • Certificate IV in Disability

  • Certificate IV in Mental Health

  • Certificate IV in Allied Health Assistance

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in Positive Behaviour Support, Autism Spectrum Support, Cultural Competency, or Complex Communication

GET QUALIFIED TO START YOUR CAREER

Community Support Worker

Community Support Worker

Gender Representation

80% Female

Median Age

45

Median Weekly Earnings

$1241

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Community Support Worker helps people with disabilities live more independently, build confidence, and stay actively connected to their communities. Their work often involves supporting clients with everyday activities such as shopping, attending appointments, using public transport, or participating in social, recreational, or educational programs.

They also play a key role in skill development, assisting clients in learning or maintaining daily living skills like cooking, budgeting, and personal care. In some cases, Community Support Workers may also assist with advocacy and navigating services such as housing or employment pathways.

This role is centred on building trust, empowering individuals, and promoting choice and control. It’s suited to people who are friendly, proactive, and passionate about inclusion and social connection. Community Support Workers operate in a variety of settings, including client homes, day programs, schools, and community centres. The role requires excellent communication, patience, and flexibility to adapt to each person's unique needs and goals.
While not always mandatory, a Certificate III or IV in Community Services, Disability, or Individual Support is highly regarded and can open up further opportunities within the sector.

CURRENT & EMERGING TECHNOLOGIES

Specialise in High-Need Areas

The sector is growing and diversifying—support workers with focused skills are in high demand:

  • Dementia Support – Assist clients with memory loss or cognitive decline by promoting routine, community engagement, and family support.

  • Palliative Care – Offer comfort and dignity-focused support to clients facing life-limiting conditions, often in collaboration with allied health or hospice services.

  • Mental Health & Psychosocial Disability – Provide recovery-focused support for people with anxiety, trauma, depression, or complex mental health needs.

  • Youth and Family Services – Work with at-risk youth or families experiencing hardship, helping them access housing, education, or crisis services.

Build Your Career with Further Study

Community support work is an excellent foundation for long-term growth:

  • Progress into senior or specialised roles such as:

    • Community Development Officer

    • NDIS Support Coordinator

    • Case Manager

    • Team Leader​

  • Consider university pathways in Social Work, Counselling, Youth Work, or Public Health using your practical experience as a stepping stone.

Upskilling & Ongoing Learning

The sector values continuous learning and professional development:

  • Enrol in short courses such as trauma-informed care, motivational interviewing, cultural safety, or NDIS compliance training.

  • Attend workshops and webinars to stay current with social policy reforms, digital service delivery, and inclusive care models.

  • Many employers offer in-house mentoring, leadership development, and study support programs.

Make a Real Impact in People's Lives

  • Support clients to navigate challenges, reconnect with their communities, and achieve personal goals.

  • Promote dignity, independence, and wellbeing—whether it’s helping someone get back on their feet or supporting them long term.

  • Join a purpose-driven workforce making real change in aged care, disability, mental health, and social services every day.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Client-Centred Planning

Effective Communication

Problem
Solving

Cultural Awareness & Inclusivity

Digital Literacy & Recordkeeping

Do you want to support individuals facing hardship, mental health challenges, or disability to live safely and independently in their communities? Becoming a Community Support Worker is a practical, purpose-driven way to make a real difference—without needing a university degree.
 

You don’t need prior experience—just empathy, strong communication skills, and a desire to help others thrive. With the right training, you’ll be ready to assist people in areas such as mental health, housing support, aged care, and disability services. To become a Community Support Worker, you’ll typically need to complete a nationally recognised course such as:

  • Certificate IV in Community Services

  • Certificate IV in Mental Health

  • Certificate IV in Disability

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in Trauma-Informed Care, Motivational Interviewing, Cultural Competency, or Case Management

GET QUALIFIED TO START YOUR CAREER

Group Home Support Coordinator

Group Home Support Coordinator

Gender Representation

83% Female

Median Age

43

Median Weekly Earnings

$1642

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Group Home Support Coordinator is responsible for overseeing the day-to-day operations and quality of care provided within supported accommodation for people living with disabilities. They ensure that all residents receive consistent, person-centred support that promotes independence, dignity, and safety.

This role combines frontline support with leadership duties, including supervising a team of Disability Support Workers, managing staff rosters, coordinating medical appointments, maintaining household standards, and ensuring compliance with NDIS Quality and Safeguards Commission requirements.

Group Home Support Coordinators also liaise with families, guardians, allied health professionals, and external providers to ensure each resident’s support plan is being followed and their changing needs are met.
This position requires excellent communication, multitasking, and leadership skills, along with a strong understanding of supported independent living (SIL), behaviour support practices, and documentation standards. It’s ideal for those with a background in direct disability support and a passion for mentoring others. A qualification in Disability, Community Services, or Leadership and Management is often required, along with experience in a similar role.

CURRENT & EMERGING TECHNOLOGIES

Specialise in High-Need Support Areas

With increasing complexity in resident needs, coordinators with expertise in the following areas are in strong demand:

  • Dementia Support – Lead staff in delivering structured, respectful care to residents experiencing memory loss and cognitive decline.

  • Palliative Care – Oversee end-of-life support that prioritises dignity, comfort, and emotional wellbeing for residents and their families.

  • Mental Health & Psychosocial Disability – Coordinate recovery-focused supports for residents with complex behavioural or emotional needs.

  • Positive Behaviour Support (PBS) – Manage the implementation of behaviour support plans in collaboration with allied health practitioners.

Progress Into Senior Leadership Roles

This role is an excellent foundation for more advanced or specialised positions across the care and disability sectors:

  • Pathways may include:

    • House Manager / Residential Services Manager

    • Quality and Compliance Officer

    • NDIS Practice Lead / Support Coordinator

    • Behaviour Support Practitioner

  • Many organisations support professional development through mentoring, leadership programs, and internal promotions.

Ongoing Upskilling Opportunities

Continual learning is key to staying relevant and confident in your role:

  • Take short courses in NDIS compliance, incident investigation, trauma-informed care, or medication administration.

  • Attend sector-specific webinars and workshops on policy updates, staff supervision, and risk management.

  • Explore credentials aligned with NDIS Practice Standards, such as Positive Behaviour Support Practitioner training or service auditing.

Make a Lasting Impact in Residential Care

  • Build strong, trusting relationships with residents and their families.

  • Mentor and support frontline workers to deliver consistent, compassionate care.

  • Drive a culture of safety, respect, and growth within the home—making it a true community, not just a service.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Team Leadership & Supervision

Complex Care Coordination

Communication & Conflict Resolution

Digital
Literacy

Problem Solving & Risk Management

Do you want to lead a care team, support residents with complex needs, and ensure that every person in your home environment receives respectful, consistent support? Becoming a Group Home Support Coordinator is a practical and rewarding pathway into leadership in the disability and community care sector—without needing a university degree.

You don’t need prior experience—just a passion for helping others, strong communication skills, and the ability to lead with empathy and structure. With the right training, you’ll be ready to oversee daily operations, manage support workers, and uphold quality care in group home settings. To become a Group Home Support Coordinator, you’ll typically need to complete a nationally recognised course such as:

  • Certificate IV in Disability

  • Certificate IV in Leadership and Management

  • Certificate IV in Community Services

  • Certificate IV in Mental Health

  • Certificate IV in Ageing Support

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in Medication Administration, Behaviour Support, Cultural Competency, or Incident Investigation

GET QUALIFIED TO START YOUR CAREER

Disability Services Team Leader

Disability Services Team Leader

Gender Representation

70% Female

Median Age

45

Median Weekly Earnings

$1943

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Disability Services Team Leader is a frontline leader who oversees the delivery of support services across one or more disability programs, ensuring they meet quality standards, participant goals, and regulatory requirements. They guide and supervise a team of Disability Support Workers, manage day-to-day operations, and maintain a supportive, inclusive work culture.
 

Responsibilities include scheduling shifts, conducting staff performance reviews, onboarding and training new team members, responding to incidents, and working closely with families, support coordinators, and clinical professionals. Team Leaders play a key role in promoting a safe and empowering environment for both clients and staff.

They are also responsible for ensuring documentation is accurate, incident reports are completed, and services align with participants' NDIS plans. The role requires a balance of operational oversight and a genuine commitment to client wellbeing. Ideal candidates are skilled communicators, organised, and confident decision-makers. Previous experience as a senior support worker or coordinator, combined with qualifications in Disability, Community Services, or Leadership, is highly valued.

CURRENT & EMERGING TECHNOLOGIES

Specialise in Complex Support Areas

Enhancing your knowledge in these focus areas can lead to higher-responsibility roles:

  • Dementia Care – Oversee staff supporting clients with cognitive decline, implement memory-friendly environments, and ensure routine-based care.

  • Palliative Support – Lead compassionate end-of-life care programs, working closely with allied health teams and families to maintain dignity and comfort.

  • Mental Health & Psychosocial Disability – Coordinate trauma-informed, recovery-oriented services that empower clients with complex emotional or behavioural needs.

  • Positive Behaviour Support (PBS) – Gain accreditation to deliver or supervise behaviour intervention programs, including the development of behaviour support plans.

Advance into Senior Leadership or Specialist Roles

Team Leader experience can open doors to broader operational and strategic positions:

  • Career progression options may include:

    • Residential Services Manager

    • NDIS Quality & Compliance Officer

    • Behaviour Support Practitioner

    • Regional Service Manager or Area Coordinator​

Professional Development & Sector Training

Ongoing learning is essential to stay compliant and competitive:

  • Participate in short courses in:

    • NDIS Practice Standards

    • Incident Management & Investigation

    • Human Rights in Disability Support

    • Trauma-Informed Leadership

  • Attend workshops or leadership programs offered by:

    • National Disability Services (NDS)

    • NDIS Quality and Safeguards Commission

    • State-funded workforce development programs

Make a System-Level Impact

  • Mentor frontline workers, shape organisational culture, and improve service delivery.

  • Be a voice for quality, safety, and person-centred care at both a client and operational level.

  • Influence outcomes for people with disability through better supervision, advocacy, and leadership.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Team
Leadership 

Care
Coordination

Critical Thinking & Decision-Making

Compliance & Reporting

Clear & Inclusive Communication

Do you want to lead a team, support people with complex needs, and ensure the delivery of high-quality care in disability services? Becoming a Disability Services Team Leader is a rewarding step forward for experienced support workers ready to take on a leadership role—without needing a university degree.

You don’t need to start with formal leadership experience—just a passion for person-centred care, strong communication skills, and a willingness to grow as a supervisor and mentor. With the right training, you'll be equipped to manage staff, oversee care plans, and maintain compliance in NDIS-supported environments. To become a Disability Services Team Leader, you’ll typically need to complete a nationally recognised course such as:

  • Certificate IV in Disability

  • Certificate IV in Leadership and Management

  • Certificate IV in Community Services

  • Certificate IV in Mental Health

  • Certificate IV in Ageing Support

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in Positive Behaviour Support, Incident Management, Risk Assessment, or Cultural Competency

GET QUALIFIED TO START YOUR CAREER

Disability Support Case Manager

Disability Support Case Manager

Gender Representation

70% Female

Median Age

45

Median Weekly Earnings

$1572

Average Weekly Hours

38 Hours

ROLE & RESPONSIBILITIES

A Disability Support Case Manager works closely with people living with disabilities and their families to coordinate holistic, long-term care plans that promote independence, wellbeing, and social inclusion.
They begin by conducting comprehensive assessments to understand the client’s goals, strengths, and support needs. From there, they develop tailored care plans that may include personal care, allied health services, community access, behavioural support, or supported accommodation.

Case Managers are responsible for sourcing and coordinating service providers, managing referrals, monitoring progress, and reviewing plans as client needs evolve. They act as a central point of contact for the client, advocating for their preferences while ensuring services align with NDIS funding and policy guidelines.

This role requires excellent time management, interpersonal, and documentation skills, as well as a deep understanding of disability support and the NDIS framework. It’s ideal for someone who enjoys strategic problem-solving and building trusted relationships with clients. Formal qualifications in Social Work, Community Services, or Disability are typically required, along with experience in case management or coordination roles.

CURRENT & EMERGING TECHNOLOGIES

Specialise in High-Need Support Areas

With the right training, Case Managers can move into advanced roles across specialised support sectors:

  • Dementia Support Coordination – Help families and clients manage memory decline with structured routines, allied health collaboration, and community resources.

  • Palliative and Complex Care – Coordinate sensitive end-of-life care that ensures dignity, pain management, and holistic support for the client and family.

  • Mental Health & Psychosocial Disability – Lead the planning and coordination of care for clients with anxiety, depression, trauma, or dual diagnoses using trauma-informed practice.

  • Behaviour Support – Work closely with Behaviour Support Practitioners to implement and monitor restrictive practices and positive behaviour strategies.

Pathways to Senior and Strategic Roles

Case Management is a launchpad into high-responsibility leadership or policy positions:

  • Move into roles such as:

    • Senior Case Manager / Complex Needs Coordinator

    • NDIS Support Coordinator (Level 2 or 3)

    • Local Area Coordinator (LAC)

    • Disability Practice Leader

    • Service Delivery or Program Manager

  • With additional qualifications, progress into:

    • Allied Health Assistance Supervision

    • NDIS Plan Review or Quality Assurance roles

    • Policy and Advocacy positions with peak bodies or government organisations

Upskilling & Professional Development

Ongoing learning is vital to maintain compliance and stay responsive to client needs:​​

  • Short courses to boost your skill set:

    • Trauma-Informed Practice

    • NDIS Quality & Safeguards Compliance

    • Motivational Interviewing

    • Positive Behaviour Support

    • Cultural Competency and Inclusive Practice

Make a Strategic and Personal Impact

  • Case Managers are trusted advisors, advocates, and planners—supporting clients to live independently, safely, and with purpose.

  • The role allows for strong client relationships while also contributing to broader service improvements and innovation.

  • With sector growth driven by increased NDIS funding and person-centred reform, it’s an ideal long-term, future-proof career.

OPPORTUNITIES FOR GROWTH

CORE SKILLS YOU NEED

Care Planning & Coordination

Strong Communication

Problem Solving & Critical Thinking

NDIS & System Knowledge

Advocacy & Empowerment

Do you want to guide people through the NDIS, coordinate support plans, and help individuals with disability live independently and with dignity? Becoming a Disability Support Case Manager is a rewarding, impactful role that blends client advocacy with practical service coordination—without needing a university degree.
 

You don’t need prior experience in case management—just a strong sense of empathy, excellent communication skills, and a passion for helping others thrive. With the right training, you’ll be prepared to work in community organisations, disability services, and NDIS provider settings. To become a Disability Support Case Manager, you’ll typically need to complete a nationally recognised course such as:

  • Certificate IV in Disability

  • Certificate IV in Community Services

  • Diploma of Community Services (Case Management)

  • Certificate IV in Mental Health

  • First Aid & CPR (HLTAID011)

  • Manual Handling & Infection Control Training

  • Short Courses in NDIS Compliance, Behaviour Support, Cultural Competency, or Trauma-Informed Practice

GET QUALIFIED TO START YOUR CAREER

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