• Hospitality Team Leader

• Food and Beverage Supervisor

• Restaurant Supervisor

• Café Supervisor

• Bar Supervisor

• Front-of-House Supervisor

• Functions or Events Supervisor

• Duty Supervisor or Shift Supervisor

• Reservations or Bookings Coordinator

• Barista Lead

• Cafés and specialty coffee venues

• Restaurants and bistros

• Bars, pubs, and licensed venues

• Hotels, resorts, and serviced apartments

• Event centres, function venues, and catering companies

• Clubs, casinos, and entertainment complexes

• Stadiums, arenas, and conference centres

• Cruise lines and tourism operators

• Delivering friendly, professional customer service across café, bar, restaurant and functions settings.

• Taking accurate orders and communicating clearly with kitchen and bar teams to keep service flowing.

• Preparing and serving espresso coffee, non-alcoholic beverages, and alcohol responsibly.

• Using point-of-sale and bookings systems to manage tables, reservations and payments.

• Maintaining cleanliness and presentation across the dining area, bar and service stations.

• Following hygiene, food safety and WHS procedures to meet industry standards.

• Responding calmly and professionally to guest enquiries or complaints.

• Working as part of a team to deliver a smooth and enjoyable guest experience.

• Supporting supervisors by helping train new staff, coordinating sections and stepping up during busy periods.

• Friendly, consistent, high-quality customer service mindset.

• Clear communication with guests and coordination between floor, kitchen and bar.

• Calm under pressure with good task prioritisation.

• Efficient work style with strong attention to detail.

• Initiative to solve problems and anticipate guest needs.

• Reliability, punctuality and a supportive team attitude.

• Interest in building product knowledge and making recommendations.

• Confidence using bookings and point-of-sale systems.

• Commitment to hygiene, food safety and workplace health and safety.

• Pride in presentation, venue ambience and the overall guest experience.

• Willingness to guide newer staff and model best practice.

• Lead and support a small team on shift, allocate tasks, brief staff and keep service flowing.

• Deliver great service and enhance the overall guest experience across café, bar, restaurant and functions.

• Communicate effectively with customers and coordinate clearly between floor, kitchen and bar.

• Prepare and serve espresso coffee and other beverages, including alcohol, safely and professionally.

• Use bookings and point-of-sale systems to manage tables, orders and payments in a fast-paced environment.

• Apply hygiene, food safety and workplace health and safety procedures to meet industry standards.

• Monitor daily work operations, solve problems early and maintain smooth venue operations.

• Create basic rosters that balance coverage and costs.

• Handle customer feedback or complaints in a calm, respectful and solution-focused way.

• Support and coach new staff, model best practice and contribute to a positive team culture.

You will complete practical demonstrations, written tasks, hospitality projects and case studies that reflect real workplace scenarios. These assessments are designed to help you apply skills confidently and progress toward your nationally recognised qualification.

At Complete Hospitality Training, you’ll be supported by experienced trainers who understand the fast-paced nature of hospitality. Your trainer will work with you providing tailored support, regular check-ins, and guidance to help you build confidence and complete your assessments. Whether it’s explaining a task, demonstrating a skill, or offering feedback, they’ll ensure your learning stays relevant. This personalised approach allows you to learn at your pace, ask questions when you need to, and strengthen your skills through supported classroom learning and practice.

Graduates of the SIT40422 Certificate IV in Hospitality may wish to further their studies and broaden their career opportunities by enrolling in the following courses:

• SIT50422 Diploma of Hospitality Management

• SIT60322 Advanced Diploma of Hospitality Management

• SIT50322 Diploma of Event Management

Skills First is a Victorian Government scheme that helps people access subsidised vocational education and training. If you are eligible, the government will contribute to the cost of your course tuition fees. Eligibility Criteria Citizenship or Residency Status To be eligible, you must be one of the following:

• An Australian citizen; or

• A New Zealand citizen; or

• A Permanent Resident; or

• An Asylum Seeker – for which you are exempt from meeting the citizenship/permanent residence requirements if you meet one of a, b or c below:

a) You can provide a signed letter from one of the below agencies, referring you to government subsidised training:

• the Asylum Seeker Resource Centre (ASRC), or

• the Australian Red Cross Support for Trafficked People Program or

b) You hold a Bridging Visa and have lodged an application (or are the dependant of an applicant) for:

• a Humanitarian, Protection or Refugee visa, such as:

• Global Special Humanitarian (subclass 202)

• Humanitarian (Temporary) (subclass 449)

• Protection visa (subclass 866)

• Refugee visa 200 Refugee

• Refugee visa 201 In-country Special Humanitarian

• Refugee visa 203 Emergency Rescue

• Refugee visa 204 Woman at Risk

• Resolution of Status visa (subclass 851)

• Safe Haven Enterprise visa (subclass 790)

• Temporary Humanitarian Concern (subclass 786)

• Temporary Protection visa (subclass 785) under s.417 or s.48b of the Migration Act 1958 (Cth) which is yet to be determined or

c) You hold, or you are the dependant of someone who holds, a valid Humanitarian, Protection, or Refugee visa (refer applicable visa types listed above) Note: This list of visa types provided above is not exhaustive. Please contact the Department of Home Affairs if you're unsure about your visa type. For both b and c above:

• Your VEVO check must confirm unlimited study rights, and

• If your course includes placement, you must also have unlimited work rights.

Limits on Government-Funded Training

• 2 in a Year Rule: You can commence a maximum of 2 subsidised qualifications, and 2 subsidised skill sets per calendar year.

• 2 at a Time Rule: You can only study a maximum of 2 Skills First subsidised programs at once.

Complete Hospitality Training (CHT) is a specialist RTO dedicated solely to the hospitality industry. With more than 30 years’ experience, CHT delivers high-quality, industry-relevant training that meets the needs of students and employers across Victoria.

For this program, CHT provides classroom-based training at its Head Office Campus, using practical activities and realistic service simulations that reflect real venue operations.

Whether you are in a café, bar, hotel, or restaurant, CHT offers the support, resources, and expertise to help you build confidence, step into leadership roles, and develop a long-term career in hospitality.