If you're already working front-of-house, taking orders, preparing coffee, greeting guests, or serving drinks, you’ve likely picked up a lot on the job. But completing a Certificate III in Hospitality (Restaurant Front of House) gives you something even more valuable: Nationally Recognised Training that sharpens your skills and supports your growth in the industry.

This qualification helps you build confidence in customer service, food and beverage operations, hygiene practices, and team communication. It ensures you're not just learning as you go, but developing your skills with expert guidance, up-to-date techniques, and structured support from a dedicated trainer.

Whether you're looking to improve your day-to-day performance, become more confident behind the bar or on the floor, or work your way up to a team leader role, this apprenticeship gives you a solid foundation for the future while you continue earning and learning on the job.

Your employer plays a key role in supporting your apprenticeship journey. While your trainer handles the formal training and assessment, your employer provides the practical environment for you to apply your learning and build your confidence in real service settings.

Employers are not expected to act as teachers — rather, they partner with Complete Hospitality Training to help you succeed on the job.

Your employer’s involvement includes:

• Confirming your employment is suitable for the apprenticeship (in terms of duties, hours, and venue type).

• Allowing your trainer to conduct regular workplace visits that fit around service times.

• Providing occasional feedback or third-party reports to support your assessment.

• Encouraging your participation in training and giving you opportunities to practise new skills.

By working together, you gain a Nationally Recognised Qualification while your employer benefits from a more capable, confident front-of-house team member.

This apprenticeship allows you to gain a Nationally Recognised Qualification while continuing to work in your current hospitality job. Your training happens on the job — there’s no need for a separate work placement, as your venue becomes your learning environment.

Throughout the apprenticeship, you will:

• Keep earning while you study through paid, on-the-job training.

• Receive regular one-on-one support from a qualified trainer.

• Apply what you learn directly to your day-to-day service role.

• Complete assessments in your own workplace, with tasks based on real hospitality scenarios.

• Develop confidence and practical skills you can use immediately.

• Delivering friendly, professional customer service across food and beverage settings.

• Taking accurate orders and communicating clearly with kitchen and bar teams.

• Preparing and serving espresso coffee, non-alcoholic beverages, and alcohol responsibly.

• Using point-of-sale systems to process payments and manage table service.

• Maintaining cleanliness and presentation in the dining area and service stations.

• Following hygiene and safety procedures to meet industry standards.

• Responding calmly and professionally to guest enquiries or complaints.

• Working as part of a team to deliver a smooth and enjoyable guest experience.

• Supporting team leaders by helping train new staff and stepping up during busy periods.

• Delivering friendly, consistent, and high-quality customer service.

• Communicating clearly with guests, team members, and kitchen/bar staff.

• Staying calm and professional during busy or high-pressure service periods.

• Working efficiently and maintaining strong attention to detail.

• Taking initiative and showing a proactive attitude on the floor.

• Being reliable, punctual, and supportive of your team.

• Showing interest in learning new service techniques and improving your role.

• Maintaining stamina and focus during long shifts.

• Developing pride in presentation, cleanliness, and guest experience.

• Deliver great service and enhance the overall guest experience.

• Communicate effectively with customers, team members, and supervisors.

• Prepare and serve food and drinks, including coffee and alcohol, safely and professionally.

• Use point-of-sale and booking systems in a fast-paced environment.

• Follow hygiene, food safety, and workplace health procedures.

• Work efficiently during busy service periods and support smooth daily operations.

• Handle customer feedback or complaints in a calm, respectful manner.

• Work well in a team and support new staff as they learn on the job.

Assessment is designed to reflect real hospitality environments and support your growth on the job. You’ll be assessed through a variety of methods that connect directly to your workplace experience, including:

• Practical demonstrations and observations at your venue.

• Written tasks and short-answer questions.

• Supervisor or employer third-party reports.

• Hospitality-focused projects and case studies.

Your trainer will guide you throughout the process, ensuring each task is relevant and achievable within your role. This hands-on approach allows you to develop new skills, reinforce what you already know, and work toward your qualification with confidence.

At Complete Hospitality Training, you’ll be supported by experienced trainers who understand the fast-paced nature of hospitality and the demands of front-of-house roles. Your trainer will work with you one-on-one in your workplace, providing tailored support, regular check-ins, and guidance to help you build confidence and complete your assessments. Whether it’s explaining a task, demonstrating a skill, or offering feedback, they’ll ensure your learning stays relevant to your job. This personalised approach allows you to learn at your pace, ask questions when you need to, and strengthen your skills while continuing to work and earn.

Many apprentices complete the Certificate III in Hospitality to solidify their front-of-house skills and become more confident in their role. For some, that’s the perfect fit. But if you’re thinking about future career growth, you may choose to continue your training.

After completing this qualification, you could progress to the SIT40422 Certificate IV in Hospitality to build your leadership and supervisory skills. From there, options like the SIT50422 Diploma of Hospitality Management or SIT60322 Advanced Diploma of Hospitality Management can prepare you for more senior roles in operations, venue management, or business ownership.

While further study doesn’t guarantee a promotion or job change, it can open doors and help support your long-term development in the hospitality industry.

Skills First is a Victorian Government scheme that helps people access subsidised vocational education and training. If you are eligible, the government will contribute to the cost of your course tuition fees. Eligibility Criteria Citizenship or Residency Status To be eligible, you must be one of the following:

• An Australian citizen; or

• A New Zealand citizen; or

• A Permanent Resident; or

• An Asylum Seeker – for which you are exempt from meeting the citizenship/permanent residence requirements if you meet one of a, b or c below:

a) You can provide a signed letter from one of the below agencies, referring you to government subsidised training:

• the Asylum Seeker Resource Centre (ASRC), or

• the Australian Red Cross Support for Trafficked People Program or

b) You hold a Bridging Visa and have lodged an application (or are the dependant of an applicant) for:

• a Humanitarian, Protection or Refugee visa, such as:

• Global Special Humanitarian (subclass 202)

• Humanitarian (Temporary) (subclass 449)

• Protection visa (subclass 866)

• Refugee visa 200 Refugee

• Refugee visa 201 In-country Special Humanitarian

• Refugee visa 203 Emergency Rescue

• Refugee visa 204 Woman at Risk

• Resolution of Status visa (subclass 851)

• Safe Haven Enterprise visa (subclass 790)

• Temporary Humanitarian Concern (subclass 786)

• Temporary Protection visa (subclass 785) under s.417 or s.48b of the Migration Act 1958 (Cth) which is yet to be determined or

c) You hold, or you are the dependant of someone who holds, a valid Humanitarian, Protection, or Refugee visa (refer applicable visa types listed above) Note: This list of visa types provided above is not exhaustive. Please contact the Department of Home Affairs if you're unsure about your visa type. For both b and c above:

• Your VEVO check must confirm unlimited study rights, and

• If your course includes placement, you must also have unlimited work rights.

Limits on Government-Funded Training

• 2 in a Year Rule: You can commence a maximum of 2 subsidised qualifications, and 2 subsidised skill sets per calendar year.

• 2 at a Time Rule: You can only study a maximum of 2 Skills First subsidised programs at once.

Complete Hospitality Training (CHT) is an RTO that focuses exclusively on the hospitality industry. With over 30 years of experience, CHT is dedicated to delivering high-quality, industry-relevant training that meets the needs of both students and employers across Victoria.

Renowned for its workplace-based training model, CHT provides flexible learning options through apprenticeships and traineeships allowing students to gain Nationally Recognised Qualifications while continuing to work in the industry. Their practical, hands-on approach ensures that learning is directly applicable to real-world hospitality environments.

Whether you're working in a café, bar, hotel, or restaurant, Complete Hospitality Training offers the support, resources, and expertise to help you step into leadership roles and build a long-term career in hospitality.