• Community Care Manager

• Coordinator of Volunteer Work

• Team Leader

• Care Team Leader

• Family Services Coordinator

• Pastoral Care Worker

• Non-government organisations (NGOs)

• Community outreach centres and welfare agencies

• Family and youth support services

• Mental health and crisis support organisations

• Local councils and community engagement departments

• Government and non-profit agencies

• Aged care and disability services

• Advocacy and housing services

• Drug and alcohol recovery programs

• Assisting individuals and families facing hardship, crisis, or disadvantage to access appropriate support.

• Supporting clients with diverse needs through personalised assistance and practical guidance.

• Helping implement service plans that promote wellbeing, independence, and social participation.

• Collaborating with colleagues and community agencies to deliver coordinated care.

• Communicating effectively with clients, families, and support networks in a respectful, inclusive manner.

• Upholding ethical standards and maintaining accurate documentation in line with organisational policies.

• A genuine passion for helping others and improving community wellbeing.

• Patience, empathy, and a respectful, inclusive approach to people with diverse backgrounds and needs.

• Clear and confident communication skills, with the ability to work collaboratively with clients, colleagues, and external agencies.

• Flexibility and adaptability to meet individual client needs in varied settings.

• Organisational skills and a practical mindset to assist with day-to-day service delivery.

• The ability to stay calm and supportive when working with people in complex or sensitive situations.

• A strong sense of responsibility, ethical conduct, and commitment to client confidentiality and professional boundaries.

• Develop and implement individualised service and case management plans.

• Provide person-centred support to individuals experiencing social disadvantage, mental health, or substance use challenges.

• Communicate effectively with clients, families, and professionals across diverse cultural and social backgrounds.

• Apply ethical, legal, and inclusive practices within community service environments.

• Promote safety and wellbeing through workplace health and safety principles.

• Advocate for vulnerable individuals and facilitate access to appropriate support services.

• Collaborate with teams and community networks to deliver integrated care.

• Reflect on and continuously improve your professional practice.

Unlocking your potential has never been more thrilling! Assessment is a crucial element in your learning journey, paving the way to attaining a nationally recognised qualification. Get ready to showcase your skills and knowledge through assessment methods such as questions, projects, case studies, role plays, presentations and placement. Your learning will propel you towards achieving your educational goals with confidence!

Angel Institute of Education take pride in their top-notch trainers! They're hand-picked for their industry expertise and teaching skills. In every class session, your trainer will draw upon their own wealth of industry experience to foster a dynamic, fulfilling and engaging learning environment. With their passion for teaching, you'll be guided towards success by a dedicated training organisation who is committed to making your learning journey truly enjoyable. Get ready to thrive under their guidance and unlock your full potential!

Gain hands-on experience! Exciting placement opportunities await you during placement in a relevant community service delivery setting which involves for example, direct client work, community education or community development. You'll dive into the field by undertaking a minimum of 200 hours of practical placement working under supervision with clients.

If you are currently working in the sector, your workplace may be used to undertake your practical placement hours, however, is subject to approval by Angel Institute of Education.

Graduates of the CHC52021 Diploma of Community Services may wish to further their studies and broaden their career opportunities by enrolling in the following courses:

• CHC62015 Advanced Diploma of Community Sector Management

These checks are compulsory in order to commence practical placement. It is recommended that you apply for these closer to when practical placement starts so they are current.

The Working with Children Check assists in protecting children from sexual or physical harm by ensuring that people who work with, or care for them are subject to a screening process. If you are doing or intending to do child-related work and do not qualify for an exemption, you need a Check. Visit me for more information. Children's Check: Approximately $130 Volunteer Card: Free

The Victoria Police provides a service to all Victorians who wish to obtain a National Police Certificate for employment, voluntary work and occupation-related licensing or registration purposes. Information about an individual's criminal history will not be released without an applicant's written consent other than for law enforcement purposes. Visit me for more information. Police Check (National Name Check): $29.40

*Price can be subject to change without warning.

Skills First is a Victorian Government scheme that helps people access subsidised vocational education and training. If you are eligible, the government will contribute to the cost of your course tuition fees.

Eligibility criteria for Skills First government-subsidised training

Citizenship/Residency

You must be:

an Australian citizen, or a New Zealand citizen, or a Permanent Resident, or an Asylum Seeker - you are exempt from the citizenship/permanent residence eligibility criteria if: a) you have been referred to training via the Asylum Seeker Resource Centre or the Australian Red Cross Victims of Human Trafficking Program and have a ‘Referral to Government Subsidised Training – Asylum Seekers’ form; or

b) you hold, or if you are the dependant of an individual who holds a valid humanitarian, protection or refugee visa (see list below); or

Global Special Humanitarian (subclass 202)

Humanitarian (Temporary) (subclass 449)

Protection visa (subclass 866)

Refugee visa 200

Refugee visa 201 In-country Special Humanitarian

Refugee visa 203 Emergency Rescue

Refugee visa 204 Woman at Risk

Resolution of Status visa (subclass 851)

Safe Haven Enterprise visa (subclass 790)

Temporary Humanitarian Concern (subclass 786)

Temporary Protection visa (subclass 785) c) you hold a bridging visa and have lodged an application for (or if you are the dependant of that individual): a humanitarian, protection or refugee visa; or under s.417 or s.48b of the Migration Act 1958 (Cth) which is yet to be determined and the visa states that the visa holder d) has study rights, and work rights if the course you are enrolling in has placement.

Note: the above list of Visa’s is a general but incomplete list of refugee and humanitarian visas. If you’re unsure about your visa type, you need to contact the Department of Home Affairs.

You can still only be studying no more than 2 government funded qualifications at any one point in time.

Please note that some Centrelink Payments may be affected by undertaking study. We strongly advise you speak to your Centrelink Coordinator to see if you are affected. Fresh Futures Australia accepts no responsibility or liability for affected payments.

Angel Institute of Education is a Registered Training Organisation specialising in community services, hairdressing, childcare, individual support and English as an Additional Language courses. Their primary aim is to provide quality educational services to guide students towards the path of success.

Their training programs are aligned with the government funded program objectives in enabling students to obtain the required skills to make them job-ready, assist individuals to undertake further education and enabling access to training for disadvantaged learners. All their training programs are aligned to provide training services in the best interests of students.

Students are taught to be creative in their learning and innovative in their practices so they stand out amongst the rest. Their classes are small, and their course delivery is structured and tailored to meet student needs. Their standards are set high so students graduate with the best possible skills and experience to help them employment and longevity in their desired industry.

They aim to provide personal attention to every student, maintain a realistic student to teacher ratio and interview prospective students to ensure that they have a healthy mix of dedicated students who are serious about wanting to learn and excel at their new craft.