.png)
Diploma of Community Services
(Case Management)- CHC52021
Training provided by Partners in Training Australia, RTO 21837.
Course Overview – Empower Lives Through Community Services
Do you want to make a real difference in the lives of people facing complex challenges? The Diploma of Community Services (Case Management) equips you with the practical skills and in-depth knowledge to support individuals experiencing hardship, including mental health issues, alcohol and drug dependency, family conflict, and social disadvantage. This nationally recognised qualification prepares you to deliver person-centred care, advocate for clients, and coordinate support services across the community sector.
Throughout this course, you'll learn how to assess client needs, develop tailored support plans, and facilitate access to the services that can improve wellbeing and social outcomes. You'll also build core competencies in case management, client advocacy, and program delivery—empowering you to work confidently under broad direction while maintaining ethical and legal standards in complex environments.
Graduates can pursue meaningful roles in community organisations, crisis response services, housing support programs, and mental health outreach. You'll be prepared to work independently or as part of a multidisciplinary team, supporting people with diverse and often overlapping needs.
This course offers flexible study options, making it ideal for those entering the sector or looking to build on existing experience. Take the next step in a purposeful career that creates real impact—enquire now and begin your journey in community services today.
Course Essentials
Qualification Code: CHC52021
Qualification Name: Diploma of Community Services (Case Management)
Recognition: Nationally recognised - meets Australian Qualifications Framework
Study mode: Classroom-based
Class time: 9.30am to 4.30pm
Duration: Approximately 16 months
Assessment: Knowledge evidence, direct demonstration and observation, portfolios, projects, role plays, case studies and presentations.
Practical Placement Hours: 200 hours (Minimum)
Admin Fee: $110 (Upfront & non-refundable)
Tuition Fee if eligible for Government funding: $800 (No Concession) or $0 (Aboriginal or Torres Strait Islander)
Requirements
Interested in this course? Here's what you need to know before diving in:
Education: There are no formal education entry requirements for this course.
Minimum Age: This course is only open to those aged 18 and above.
Language, Literacy and Numeracy: Partners in Training Australia want to make sure this course is the perfect fit for you, so they’ll assess your language, literacy, numeracy and digital literacy skills before enrolment.
Enrolment Application & Pre-Training Review: Ready to take the first step with Partners in Training Australia? You can enrol and do your pre-training review face-to-face by attending one of their onsite Information Sessions or online via Zoom. Easy peasy!
Equipment: You will use Cloud Assess, an online cloud-based platform to access all course materials and submit assessments. Therefore, you'll need a trusty laptop or iPad with internet connectivity to complete research, course assessments, and to check your emails from Partners in Training Australia. It is also compulsory to bring your laptop or iPad to class.
Police Check and Working With Children's Check: Safety is a top priority, which is why these checks are needed before you can start your practical placement. Let's make sure everyone feels secure and comfortable.
Course Units
To be awarded the CHC52021 Diploma of Community Services, you must successfully complete 20 units of competency.
CHCCCS004 Assess co-existing needs (Core)
CHCCCS007 Develop and implement service programs (Core)
CHCCCS019 Recognise and respond to crisis situations (Core)
CHCCSM013 Facilitate and review case management (Core)
CHCDEV005 Analyse impacts of sociological factors on people in community work and services (Core)
CHCDFV001 Recognise and respond appropriately to domestic and family violence (Core)
CHCDIV001 Work with diverse people (Core)
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety (Core)
CHCLEG003 Manage legal and ethical compliance (Core)
CHCMGT005 Facilitate workplace debriefing and support processes (Core)
CHCPRP003 Reflect on and improve own professional practice (Core)
HLTWHS003 Maintain work health and safety (Core)
CHCADV002 Provide advocacy and representation services (Elective)
CHCCCS017 Provide loss and grief support (Elective)
CHCCOM003 Develop workplace communication strategies (Elective)
CHCGRP002 Plan and conduct group activities (Elective)
CHCCSM009 Facilitate goal directed planning (Elective)
CHCCSM010 Implement case management practice (Elective)
CHCCSM012 Coordinate complex case requirements (Elective)
CHCCSM014 Provide case management supervision (Elective)
HLTAHA044 Work within a community rehabilitation environment (Elective Units Group D)
Course Fees & Payment Plans
If you are eligible for Skills First Funding your fees are: $110 Admin Fee (upfront and non-refundable) + a $800 Tuition Fee.
Aboriginal or Torres Strait Islander students pay the $110 Admin Fee (upfront and non-refundable) + $0 Tuition Fee.
Payment plans: Skills First funded students who pay a $800 Tuition Fee can access a payment plan if they cannot pay this in full at the time of enrolment or by Day 1 of the course. Payment plan options are:
1. an Ezidebit payment plan or a Centrepay arrangement, with a minimum of $60 per fortnight until the balance is fully paid; your first payment must be made by Day 1 of the scheduled course start date.
2. if you are on Centrelink, you are able to fill out a form for Centrepay.
Aboriginal and/or Torres Strait Islander students are not eligible for a payment plan but must pay their Admin Fee at the time of enrolment or by Day 1 of the course.
If you are not eligible for Victorian government funding, you can still undertake the course as a Fee For Service student. Students in this category automatically go onto a payment plan to pay off their Tuition Fees. Elect to pay 16 x monthly instalments of $562.50, or 32 x fortnightly instalments of $281.25. Your first payment must be made by Day 1 of the scheduled course start date.
Course fees: $110 Admin Fee (upfront and non-refundable) + $9,000 Tuition Fee
Enrolment Process
1. Fill out our Student Questionnaire
The Student Questionnaire is designed for me to get to know you a little better before I pass your details over to the RTO providing the course. This doesn't guarantee your acceptance into the course at Partners in Training Australia nor is it a part of their enrolment process.
2. Speak to one of our Student Liaison Coordinators
Once you have completed your Student Questionnaire, one of our Student Liaison Coordinators will give you a courtesy call to:
-
Further discuss your eligibility.
-
Ensure you have read over the study details suitability for the course.Speak further about your career goals and
-
Give you additional information and answer any further questions you may have.
If you decide that you would like to proceed with the application process after speaking with one of our Student Liaison Coordinators then we will organise Partners in Training Australia to contact you and invite you to attend one of their information sessions.
3. Information Session
The course information session is your opportunity to speak to one of Partners in Training Australia's friendly course advisors, listen to valuable information about the course and ask them as many questions as you need. Then, if you choose to study the qualification, you’ll complete an enrolment application form. Attendance at an information session is compulsory if you want to enrol.
To apply to enrol, you will need your:
-
Unique Student Identifier (USI) - Create your USI here.
-
Victorian Student Number (VSN) - Only required if you are 24 years of age or less at the time of enrolment.
-
Evidence of Citizenship/Residency such as a Green Medicare Card.
Please have these documents with you at the Information Session. Completion of the Enrolment Application Form does not guarantee enrolment. A Partners in Training Australia Authorised Delegate will review your application and determine the progression of enrolment.
A Partners In Training Australia Information Session covers:
-
Information about their registered training organisation and available course locations.
-
Qualification details and any course entry requirements.
-
Expected hours of study, Student Handbook, Refund policy and other policies you need to be aware of.
-
Course Fees including payment plan options.
-
Student Support mechanisms in place.
-
Further study and employment pathways available to you upon course completion.
-
Mandatory practical placement hours that form part of the course and how placement is organised.
-
Any Working with Children Check &/or Police Check requirements.
The Information/ Enrolment Session is designed to provide enough time to:
-
Determine whether your eligible for a Victorian Skills First government subsidised training place.
-
Confirm your course fees.
-
Assess your Language, Literacy and Numeracy skills (LLN).
-
Conduct a Pre-Training Review with you.
-
Have you complete the enrolment form.
4. Confirmation of Enrolment and Day 1 of Class
Prior to the course start date, Partners in Training Australia will contact you via email to confirm whether they have accepted your application to enrol. If you’re accepted, they’ll confirm the start date of the course, the name/email of your Trainer, the name/email of your allocated Training Coordinator, course venue and location, your course fees, fee payment information etc.