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BUSINESS INDUSTRY
MARKET SIZE & ECONOMIC IMPACT
Australia’s business services industry is one of the most versatile and foundational pillars of the national economy. Employing over 1.8 million people across a wide range of roles, the sector contributes significantly to GDP and underpins the operations of every other industry—from retail and hospitality to construction, healthcare, and government.
This broad industry encompasses office managers, business administrators, project coordinators, executive assistants, operations managers, and compliance officers. Business professionals play critical roles in organising workflow, managing teams, optimising resources, and driving continuous improvement across all types of organisations.
Business services are central to organisational stability, strategic planning, and sustainable growth. From daily administration to long-term forecasting, business professionals help companies meet targets, stay compliant, and deliver value in a rapidly changing economy.
The industry also supports Australia’s entrepreneurial ecosystem, including small businesses, start-ups, and large-scale enterprises. As businesses adapt to post-pandemic challenges, remote work models, and new technologies, there is growing demand for professionals who can balance operational efficiency with strategic thinking.
With continued growth in areas such as project management, HR operations, digital administration, and business analytics, the business industry offers dynamic and secure career paths for those ready to contribute to the backbone of Australia’s economy.
EMERGING TRENDS & FUTURE OUTLOOK
Australia’s business industry is undergoing major transformation in response to changing workforce dynamics, technological advancement, and evolving consumer and economic expectations. As organisations become more agile, customer-focused, and digitally enabled, there is a strong emphasis on developing adaptable, tech-literate, and strategically minded business professionals.
One of the most significant trends is the integration of digital tools and automation across business operations. Platforms for customer relationship management (CRM), data analytics, project coordination, and workflow automation are becoming standard—enabling businesses to make smarter decisions, improve productivity, and respond quickly to changing market demands.
There is also growing demand for professionals with skills in business analysis, process improvement, and project management, particularly in sectors focused on growth and innovation. As hybrid work environments continue to evolve, business leaders are expected to champion collaboration, digital communication, and performance monitoring tools that support flexible, high-functioning teams.
Diversity, equity, and sustainability are rising priorities across business operations. Organisations are investing in inclusive leadership, ethical governance, and sustainable supply chain practices—creating new roles and responsibilities for business professionals to lead change from within.
Looking ahead, the business services sector is expected to remain resilient and grow steadily, supported by strong demand across all industries. As businesses prioritise agility, customer experience, and operational efficiency, there will be increasing need for professionals who can blend administrative expertise with digital fluency, critical thinking, and strategic planning.
The future of the industry is versatile, people-centred, and innovation-driven—offering strong career prospects for individuals ready to lead, adapt, and contribute to the ongoing transformation of Australia’s economy.
Business Administrator
Gender Representation
48% Male
Median Age
41
Median Weekly Earnings
$1578
Average Weekly Hours
37 Hours
ROLE & RESPONSIBILITIES
A Business Administrator plays a central role in ensuring the smooth and efficient operation of an organisation’s day-to-day activities. They oversee administrative functions, coordinate office procedures, manage resources, and support business planning to help organisations achieve their goals. Key responsibilities include maintaining records, preparing reports, managing budgets, supervising support staff, liaising with stakeholders, and ensuring compliance with organisational policies and regulations. Business Administrators also play a part in scheduling meetings, implementing office systems, and streamlining processes to improve overall productivity.
This role suits individuals who are organised, detail-oriented, and skilled at multitasking. It requires strong communication, leadership, and problem-solving abilities, along with the capacity to manage competing priorities in a fast-paced environment. Business Administrators work across a wide range of industries, including corporate offices, government departments, healthcare, education, and not-for-profit organisations. A Certificate or Diploma in Business Administration or Management is typically required, with many professionals advancing their careers through further study such as a Bachelor of Business or MBA.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Senior Management
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Advance into roles such as Operations Manager, General Manager, or Chief Administrative Officer, overseeing entire business functions.
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Coordinate organisational strategy, financial performance, and compliance across departments.
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Develop leadership capabilities through managing teams and implementing company-wide initiatives.
Move into Business Ownership or Entrepreneurship
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Start your own consultancy, virtual assistant service, or small business using your administrative expertise.
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Leverage industry networks to offer tailored business solutions such as project management or HR support.
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Manage every aspect of operations, from client acquisition to service delivery and growth planning.
Shift into Specialist Areas
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Transition into fields such as Human Resources, Finance, or Project Management with further study or experience.
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Focus on specialised roles like HR Manager, Payroll Specialist, or Office Manager to broaden career pathways.
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Enhance your value by gaining additional certifications in leadership, compliance, or accounting software.
Transition to Training & Development
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Share your knowledge by becoming a trainer or mentor in business administration.
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Support the upskilling of junior staff or students through RTOs, TAFEs, or workplace programs.
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Design internal training resources and development programs to strengthen organisational capability.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Organisation & Time Management
Financial &Resource Management
Communication & Interpersonal Skills
Technology & Digital Proficiency
Compliance & Policy Knowledge
Are you ready to step into the heart of business operations and play a vital role in keeping organisations running smoothly? Business Administrators coordinate resources, support management, and ensure efficiency across a wide range of industries.
While some professionals begin in entry-level office roles, formal training can fast-track your career by building strong foundations in administration, finance, communication, and workplace technology. To become a Business Administrator, you’ll typically need to complete a nationally recognised qualification such as:
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Certificate III in Business
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Certificate IV in Business (Administration)
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Diploma of Business Administration
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Diploma of Business
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Short Courses in Office Software, Payroll, or Project Management
GET QUALIFIED TO START YOUR CAREER
Office Manager
Gender Representation
82% Female
Median Age
48
Median Weekly Earnings
$1522
Average Weekly Hours
39 Hours
ROLE & RESPONSIBILITIES
An Office Manager is responsible for the smooth day-to-day running of an organisation’s administrative operations, ensuring that staff, systems, and processes function efficiently. They oversee office procedures, manage resources, and provide vital support to both employees and senior management.
Daily tasks include supervising administrative staff, coordinating schedules, managing budgets, maintaining records, handling correspondence, and ensuring compliance with workplace policies. Office Managers also monitor office supplies, liaise with external vendors, prepare reports, and introduce improvements to streamline operations and increase productivity.
This role suits highly organised individuals with strong leadership, multitasking, and problem-solving skills. Excellent communication and interpersonal abilities are essential for managing teams, dealing with stakeholders, and fostering a positive workplace environment. Office Managers are employed across all industries, from healthcare and education to corporate, government, and not-for-profit sectors. A Certificate IV or Diploma in Business Administration is usually required, with further qualifications such as a Bachelor of Business or MBA offering opportunities for career progression.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Senior Management
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Step into roles such as Operations Manager, General Manager, or Chief Administrative Officer, overseeing wider business functions.
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Coordinate organisational strategy, budgets, and compliance across multiple departments.
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Develop leadership skills by mentoring staff and driving continuous improvement initiatives.
Move into Business Ownership or Entrepreneurship
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Use your administrative expertise to start your own consultancy, virtual assistant business, or small enterprise.
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Leverage networks to provide services in HR, project coordination, or office management solutions.
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Manage everything from client acquisition to operations and long-term growth.
Shift into Specialist Areas
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Transition into areas such as Human Resources, Finance, or Project Management with further study or experience.
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Take on roles like HR Manager, Payroll Specialist, or Compliance Coordinator to expand career options.
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Strengthen career progression with targeted qualifications in leadership, HR, or accounting software.
Transition to Training & Development
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Deliver training in administration, compliance, or office software through an RTO, TAFE, or workplace programs.
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Support the professional development of junior staff and new employees.
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Design and implement internal training resources to boost organisational capability.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Organisation & Time Management
Financial & Budget Management
Communication & Interpersonal Skills
Technology & Digital Proficiency
Compliance & Policy Implementation
Are you ready to take charge of office operations and play a key role in keeping organisations running smoothly? Office Managers oversee staff, budgets, and processes while ensuring efficiency across departments.
While some professionals move into office management after years of administrative experience, formal training can fast-track your career by building strong foundations in leadership, communication, finance, and workplace technology. To become an Office Manager, you’ll typically need to complete a nationally recognised qualification such as:
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Certificate III in Business
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Certificate IV in Business (Leadership or Administration)
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Diploma of Business Administration
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Diploma of Leadership and Management
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Short Courses in Office Software, Project Management, or Human Resources
GET QUALIFIED TO START YOUR CAREER
Project Coordinator
Gender Representation
43% Male
Median Age
42
Median Weekly Earnings
$2033
Average Weekly Hours
42 Hours
ROLE & RESPONSIBILITIES
A Project Coordinator is responsible for supporting the planning, execution, and delivery of projects within an organisation. They ensure that project goals are met on time, within scope, and on budget by coordinating resources, managing schedules, and assisting with communication across teams. Project Coordinators play a vital role in keeping projects organised and stakeholders informed.
Daily tasks include maintaining project documentation, tracking progress against milestones, preparing reports for management, scheduling meetings, and monitoring budgets. Project Coordinators also liaise with clients, contractors, and team members to ensure clear communication and smooth workflows, while identifying potential risks or delays that could impact outcomes.
This role suits highly organised individuals with strong communication and problem-solving skills. The ability to multitask, manage competing priorities, and work collaboratively is essential. Project Coordinators are employed across a wide range of industries including construction, healthcare, IT, education, and government. A Certificate IV or Diploma in Project Management Practice is usually required, with further qualifications such as a Bachelor of Business (Project Management) or industry certifications like PRINCE2 or PMP valued for career progression.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Project Manager
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Step into roles such as Project Manager or Senior Project Manager, overseeing larger and more complex projects.
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Take responsibility for budgets, timelines, risk management, and stakeholder communication.
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Build leadership skills by guiding project teams and driving successful project delivery.
Move into Program or Portfolio Management
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Advance into Program Manager or Portfolio Manager positions, coordinating multiple projects at once.
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Align projects with strategic business objectives and oversee resource allocation across teams.
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Develop expertise in governance, benefits realisation, and organisational change management.
Specialise in Industry-Specific Project Roles
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Focus on specialised fields such as IT, construction, healthcare, or engineering project coordination.
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Develop technical expertise to manage sector-specific compliance, reporting, and stakeholder needs.
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Gain industry certifications to strengthen your role as a subject matter expert.
Transition to Training & Development
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Share your project knowledge by teaching or mentoring emerging professionals.
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Deliver training in project coordination, scheduling, or project management methodologies.
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Support organisations by designing internal development programs for junior staff.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Organisation & Time Management
Budget & Resource Management
Teamwork & Collaboration
Technology & Digital Proficiency
Risk & Compliance Awareness
Are you ready to play a key role in helping organisations deliver projects on time, on budget, and with maximum impact? Project Coordinators provide essential support to project managers and teams by handling schedules, resources, and communication.
While some professionals begin as administrative staff or team assistants, formal training can fast-track your entry into project coordination by building strong foundations in planning, risk management, budgeting, and stakeholder communication. To become a Project Coordinator, you’ll typically need to complete a nationally recognised qualification such as:
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Certificate IV in Project Management Practice
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Diploma of Project Management
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Advanced Diploma of Program Management
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Bachelor of Business (Project Management)
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Short Courses in Agile, PRINCE2, or Project Scheduling Software
GET QUALIFIED TO START YOUR CAREER
Executive Assistant
Gender Representation
97% Female
Median Age
44
Median Weekly Earnings
$1632
Average Weekly Hours
41 Hours
ROLE & RESPONSIBILITIES
An Executive Assistant is responsible for providing high-level administrative and organisational support to senior executives, directors, or managers. They act as the primary point of contact for internal and external stakeholders, ensuring the smooth operation of executive schedules, communications, and priorities.
Daily tasks include managing calendars, organising travel arrangements, preparing reports, drafting correspondence, and coordinating meetings or events. Executive Assistants often handle confidential information, liaise with clients and partners, and assist in preparing presentations and business documents. They also monitor deadlines, manage executive expenses, and ensure that projects and initiatives are progressing as planned.
This role suits highly organised professionals with strong communication, multitasking, and problem-solving skills. Attention to detail, discretion, and the ability to manage competing demands are essential. Executive Assistants are employed across industries including corporate, government, healthcare, finance, and not-for-profit sectors. A Certificate IV in Business Administration or Diploma of Business is often required, with many professionals advancing through further qualifications in leadership, management, or specialised executive support training.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Senior Executive Support
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Advance into roles such as Senior Executive Assistant, Chief of Staff, or Executive Officer supporting CEOs or boards.
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Take responsibility for managing larger teams, strategic projects, and high-level decision-making support.
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Develop leadership and strategic planning skills while working closely with top executives.
Move into Office or Operations Management
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Transition into roles such as Office Manager, Operations Manager, or Administration Manager.
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Oversee daily business operations, manage staff, and ensure organisational efficiency.
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Apply your administrative expertise to improve systems, processes, and workplace culture.
Shift into Specialist Roles
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Specialise in areas such as Human Resources, Finance, or Project Coordination.
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Use your executive-level experience to support recruitment, payroll, compliance, or project delivery.
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Pursue further study to strengthen skills in these specialised career pathways.
Transition to Training & Development
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Share your expertise by mentoring junior assistants or delivering training in administration and executive support.
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Design internal training programs that strengthen organisational capabilities.
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Support the professional growth of others through RTOs, TAFEs, or corporate learning programs.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Organisation & Time Management
Communication & Interpersonal Skills
Technology & Digital Proficiency
Problem-Solving & Critical Thinking
Confidentiality & Discretion
Are you ready to step into a high-level support role and work alongside senior executives, directors, and managers? Executive Assistants play a vital part in keeping organisations running smoothly by managing schedules, communications, and strategic priorities.
While some professionals begin in administrative or office support roles, formal training can fast-track your career by building strong foundations in business communication, organisation, leadership, and digital office technologies. To become an Executive Assistant, you’ll typically need to complete a nationally recognised qualification such as:
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Certificate III in Business (Administration)
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Certificate IV in Business (Administration or Leadership)
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Diploma of Business Administration
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Diploma of Leadership and Management
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Short Courses in Executive Support, Advanced Office Software, or Business Communication
GET QUALIFIED TO START YOUR CAREER
Business Development Officer
Gender Representation
43% Male
Median Age
47
Median Weekly Earnings
$1272
Average Weekly Hours
43 Hours
ROLE & RESPONSIBILITIES
A Business Development Officer is responsible for identifying growth opportunities and building strong relationships to expand an organisation’s client base and revenue. They play a key role in driving business success by analysing market trends, generating leads, and supporting sales strategies that align with organisational goals.
Daily tasks include researching potential markets, contacting new clients, preparing proposals, and maintaining ongoing relationships with existing customers. Business Development Officers often collaborate with marketing and sales teams to develop campaigns, attend networking events, and present products or services to potential clients. They also monitor performance data, report on progress, and recommend improvements to strengthen business growth.
This role suits motivated and outgoing individuals with strong communication, negotiation, and problem-solving skills. The ability to work independently, meet targets, and adapt to changing market conditions is essential. Business Development Officers work across a wide range of industries including finance, technology, healthcare, education, and not-for-profit organisations. A Certificate IV or Diploma in Business, Marketing, or Sales is typically required, with many professionals advancing their careers through further qualifications such as a Bachelor of Business, MBA, or industry-specific training.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Business Development Manager
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Step into roles such as Business Development Manager or Regional Sales Manager, overseeing larger accounts and territories.
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Lead negotiations, manage high-value clients, and set sales strategies for growth.
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Develop leadership skills by mentoring junior officers and coordinating sales teams.
Move into Senior Management
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Advance into roles such as Head of Business Development, Sales Director, or General Manager.
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Oversee company-wide growth strategies, budgets, and market expansion initiatives.
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Work closely with executives to align business development with organisational goals.
Specialise in Industry-Specific Development
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Focus on sectors such as finance, healthcare, technology, or education.
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Develop specialised knowledge to manage sector-specific compliance and client needs.
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Gain credibility through industry certifications or advanced training.
Transition to Training & Consulting
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Share your expertise by mentoring sales teams or delivering business development training.
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Work with organisations to improve lead generation, negotiation skills, and client management.
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Design workshops or internal programs to build stronger business growth capabilities.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Sales & Negotiation Skills
Market Research & Analysis
Communication & Relationship Building
Technology & Digital Proficiency
Teamwork & Collaboration
Are you ready to drive growth, build client relationships, and create new opportunities for organisations? Business Development Officers play a key role in generating leads, developing strategies, and supporting long-term business success.
While some professionals move into business development from sales or marketing roles, formal training can fast-track your career by building strong foundations in communication, negotiation, market research, and strategic planning. To become a Business Development Officer, you’ll typically need to complete a nationally recognised qualification such as:
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Certificate IV in Business
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Certificate IV in Marketing and Communication
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Diploma of Business
-
Diploma of Marketing and Communication
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Short Courses in Sales, Negotiation, or Customer Relationship Management
GET QUALIFIED TO START YOUR CAREER
Operations Manager
Gender Representation
66% Female
Median Age
47
Median Weekly Earnings
$2212
Average Weekly Hours
47 Hours
ROLE & RESPONSIBILITIES
An Operations Manager is responsible for overseeing the day-to-day operations of an organisation to ensure efficiency, productivity, and profitability. They coordinate teams, manage resources, and implement strategies that align with business objectives while ensuring compliance with company policies and regulations.
Daily tasks include supervising staff, monitoring budgets, analysing performance metrics, and streamlining processes to improve efficiency. Operations Managers also liaise with senior executives to set goals, develop policies, and support long-term planning. They are often responsible for risk management, supply chain oversight, and ensuring that customer service and quality standards are maintained.
This role suits highly organised professionals with strong leadership, communication, and problem-solving skills. The ability to manage complex projects, adapt to changing business needs, and make data-driven decisions is essential. Operations Managers work across a wide range of industries including retail, manufacturing, healthcare, logistics, hospitality, and corporate services. A Diploma or Bachelor’s degree in Business, Management, or a related field is typically required, with many professionals advancing through further qualifications such as an MBA or specialised industry certifications.
Frequently asked questions
CURRENT & EMERGING TECHNOLOGIES
Progress to Senior Executive Roles
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Advance into positions such as General Manager, Director of Operations, or Chief Operating Officer (COO).
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Oversee broader organisational strategy, budgets, and multi-departmental performance.
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Work closely with CEOs and boards to drive business growth and transformation.
Move into Specialised Management
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Transition into specialist areas such as Supply Chain Management, Human Resources, or Quality Assurance.
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Focus on optimising specific functions that align with your strengths and industry experience.
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Gain targeted certifications to deepen expertise in your chosen field.
Expand into International Operations
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Take on global responsibilities by managing cross-border teams and international supply chains.
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Develop strategies for scaling operations in diverse markets with varied regulations and practices.
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Gain experience working with multinational corporations or NGOs.
Transition to Training & Consulting
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Leverage operational expertise to mentor upcoming managers or deliver leadership training.
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Work as a consultant to advise businesses on efficiency, risk management, and growth strategies.
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Design frameworks and programs that help organisations optimise operations.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Leadership & Team Management
Strategic Planning & Decision-Making
Communication & Stakeholder Engagement
Technology & Digital Proficiency
Financial & Resource Management
Are you ready to take charge of business operations and lead teams to deliver efficiency, quality, and growth? Operations Managers play a vital role in keeping organisations running smoothly by overseeing people, processes, and performance.
While many professionals work their way up from supervisory or team leader roles, formal training can fast-track your career by building strong foundations in leadership, strategy, finance, and resource management. To become an Operations Manager, you’ll typically need to complete a nationally recognised qualification such as:
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Diploma of Business
-
Diploma of Leadership and Management
-
Advanced Diploma of Business
-
Bachelor of Business or Management
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Short Courses in Project Management, Risk Management, or Supply Chain Operations