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AGED CARE INDUSTRY
MARKET SIZE & ECONOMIC IMPACT
Australia’s aged care industry is one of the fastest-growing sectors, driven by an ageing population and increased demand for support services. As more Australians live longer, the need for aged care professionals continues to rise, creating strong job prospects and long-term career stability.
The industry plays a vital role in the national economy, contributing significantly to employment across the country. With ongoing government investment and reforms aimed at improving care standards, aged care remains a priority sector for both funding and development. Whether in residential facilities, home care, or community support settings, the aged care workforce is essential to Australia’s social and economic wellbeing.
EMERGING TRENDS & FUTURE OUTLOOK
The Australian aged care industry is undergoing a significant transformation, driven by changing preferences, demographic shifts, and government reform. A growing number of older Australians are choosing to age in place, leading to increased demand for home-based and community care services that provide personalised support in familiar environments.
A strong emphasis is now being placed on person-centred care, where services are tailored to the unique needs, values, and preferences of each individual. This shift includes recognising and respecting cultural safety, linguistic diversity, and inclusive practices—particularly for First Nations people, culturally and linguistically diverse (CALD) communities, and LGBTQIA+ elders.
In response to the findings of the Royal Commission into Aged Care Quality and Safety, the government has committed to a series of reforms aimed at delivering safer, more transparent, and higher-quality care. These reforms are reshaping workforce standards, increasing accountability, and encouraging ongoing training and professional development across the sector.
Looking ahead, the demand for qualified aged care workers is expected to surge. There will be growing opportunities for those with multilingual abilities, mental health training, or specialised experience in dementia and palliative care. Technology will also play a bigger role, with innovations such as digital health records, remote monitoring, and assistive devices enhancing the way care is delivered and documented.
Overall, the future of aged care in Australia promises a more responsive, compassionate, and inclusive system—one that offers fulfilling and impactful career opportunities for those passionate about making a difference in the lives of older people.
AGED CARE WORKER
Gender Representation
76% Female
Median Age
42
Median Weekly Earnings
$1564
Average Weekly Hours
43 Hours
ROLE & RESPONSIBILITIES
An Aged Care Worker provides essential support to elderly individuals, assisting them with daily activities to enhance their quality of life. Responsibilities include aiding with personal hygiene tasks such as bathing, dressing, and grooming, as well as facilitating mobility and exercise routines. They often prepare meals, assist with feeding, manage medications, and perform light housekeeping duties to ensure a safe and comfortable living environment. Beyond physical assistance, Aged Care Workers offer emotional support and companionship, engaging clients in social activities and fostering mental well-being. They play a crucial role in monitoring health changes, reporting concerns to healthcare professionals, and adapting care plans accordingly.
Employment settings vary from clients' homes to residential care facilities, requiring flexibility in work hours, including evenings, weekends, and shifts. Key skills encompass compassion, patience, communication, and a strong commitment to the dignity and independence of the elderly. While formal qualifications may not be mandatory, certifications like a Certificate III in Individual Support can enhance employment prospects.
CURRENT & EMERGING TECHNOLOGIES
Specialised Support Areas
As care needs become more complex, there’s a growing demand for workers who can offer specialised support in areas such as:
-
Dementia care – Supporting clients with memory loss, confusion, and emotional changes.
-
Palliative care – Providing comfort and dignity to individuals in their final stages of life.
-
Mental health support – Assisting clients with depression, anxiety, or social isolation.
Professional Development & Upskilling
This is an ideal entry-level role with clear pathways for advancement. Many Aged Care Workers go on to:
-
Complete further training like Certificate IV in Ageing Support or Community Services.
-
Take on leadership roles such as Team Leader, Supervisor, or Care Coordinator.
-
Branch into related sectors like Disability Support, Allied Health, or Enrolled Nursing.
Continuous Learning Culture
-
The aged care industry values ongoing education—many employers offer support for further study or on-the-job training.
-
New workers are encouraged to build skills in communication, care documentation, mental health first aid, and cultural competency.
Personal and Professional Growth
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Develop emotional resilience, confidence, and adaptability through meaningful, hands-on work.
-
Enjoy a career that grows with you, offering both stability and purpose.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Time
Management
Emotional Intelligence
Clear Communication
Digital
Confidence
Health & Safety Awareness
Ready to make a real difference in people’s lives? Getting started in aged care is simple, and you don’t need previous experience—just compassion, a willingness to learn, and a desire to support others.
To become an Aged Care Worker, you’ll typically need to complete a nationally recognised course such as:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
PERSONAL CARE ASSISTANT
Gender Representation
86% Female
Median Age
43
Median Weekly Earnings
$1224
Average Weekly Hours
42 Hours
ROLE & RESPONSIBILITIES
A Personal Care Assistant (PCA) supports individuals with disabilities, chronic illnesses, or age-related challenges, aiding them in maintaining independence and quality of life. Duties encompass assisting with personal care activities such as bathing, oral hygiene, dressing, and mobility support. PCAs also handle household tasks, including meal preparation, light housekeeping, and laundry.
They provide companionship, engage clients in conversations, and may accompany them to appointments or social outings. Monitoring and reporting changes in clients' health or behavior to supervisors or healthcare professionals is a critical aspect of the role. PCAs work in various settings, including private homes, assisted living facilities, and healthcare institutions. Essential skills include empathy, attention to detail, physical stamina, and effective communication. While formal education requirements vary, completing relevant training programs and obtaining certifications can enhance job opportunities and ensure the delivery of high-quality care.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Demand Areas
As the needs of older Australians become more complex, there’s a growing demand for PCWs with extra training and experience in:
-
Dementia Care – Support clients with memory loss and cognitive decline using patience, structure, and empathy.
-
Palliative Care – Provide comfort, dignity, and emotional support to clients and families during end-of-life care.
-
Mental Health Support – Assist clients who may be experiencing loneliness, depression, anxiety, or social withdrawal.
These areas require a deeper understanding of emotional wellbeing, communication, and specialised care techniques—skills that are highly sought after.
Upskilling & Career Progression
Personal Care Work is a stepping stone to a wide range of roles within aged care and health:
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Progress to a Certificate IV in Ageing Support to take on leadership roles like Team Leader or Care Supervisor.
-
Transition into Disability Support, Community Services, or Mental Health work with additional certifications.
-
Use your practical experience as a strong foundation to pursue further study in Nursing, Allied Health Assistance, or Case Management.
Support for Lifelong Learning
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Many employers support on-the-job training and encourage staff to complete short courses in dementia care, cultural safety, or mental health first aid.
-
As the aged care sector continues to evolve, staying up to date with new practices, technologies, and care standards keeps you competitive and confident in your role.
Personal Growth & Job Satisfaction
-
Build emotional resilience, develop deep empathy, and make a real difference in people’s lives every day.
-
Enjoy a career with meaning, flexibility, and opportunities to grow—both personally and professionally.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Compassion & Empathy
Effective Communication
Time
Management
Observing &
Reporting
Health & Safety Awareness
Ready to make a real difference in someone’s day? Starting your journey as a Personal Care Assistant (PCA) is straightforward—you don’t need previous experience, just a caring heart, a strong work ethic, and the passion to help others live with dignity and comfort.
To get started, most employers will expect you to have completed one or more of the following nationally recognised qualifications:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
HOME CARE WORKER
Gender Representation
86% Female
Median Age
45
Median Weekly Earnings
$1222
Average Weekly Hours
26 Hours
ROLE & RESPONSIBILITIES
Home Care Workers provide personalised support to clients within their own residences, aiming to promote independence and comfort. They assist with daily living activities such as bathing, dressing, and grooming, and perform household chores including cleaning, cooking, and shopping. Home Care Workers may also manage medication schedules, accompany clients to medical appointments, and offer companionship to alleviate feelings of isolation.
They are responsible for observing and reporting any changes in clients' health or living conditions to appropriate healthcare personnel. Working primarily in clients' homes requires adaptability and the ability to work independently. Key competencies include reliability, empathy, organisational skills, and cultural sensitivity. While formal qualifications are not always required, relevant certifications and training can enhance credibility and effectiveness in providing care.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Demand Support Areas
Home Care Workers can deepen their skills and explore specialised areas such as:
-
Dementia Care – Support clients with memory loss and cognitive changes in familiar home environments.
-
Palliative Care – Provide compassionate end-of-life support that prioritises comfort, dignity, and emotional care.
-
Mental Health Support – Assist older clients who may experience loneliness, depression, or anxiety while living independently.
These specialisations are increasingly in demand and can lead to higher pay, more responsibility, and deeper client impact.
Upskilling & Career Progression
The home care industry values workers who want to learn and grow. You could:
-
Complete a Certificate IV in Ageing Support to step into roles like Care Team Leader or Case Manager.
-
Branch into related fields such as Disability Support, Community Services, or Mental Health Work.
-
Use your experience as a stepping stone to study Nursing, Allied Health, or even Care Coordination.
Many employers offer support for further training, and short courses can be completed while you work.
Supportive Learning Environment
-
Take advantage of on-the-job training, mentoring, and micro-credentials in areas like dementia care, cultural competency, and safe manual handling.
-
Upskilling helps you provide safer, more confident care—and gives you a competitive edge in the industry.
Grow Personally & Professionally
-
Develop soft skills like resilience, adaptability, and empathy—all while making a positive difference every day.
-
Enjoy a career that offers work-life balance, meaningful connections, and the ability to support people where they feel most comfortable: at home.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Independence & Initiative
Clear Communication
Time
Management
Observing &
Reporting
Trust & Relationship Building
Ready to make a real difference in people’s lives—right from the comfort of their own homes? Starting your journey as a Home Care Worker is simple. You don’t need previous experience—just compassion, a willingness to learn, and a desire to support others with dignity and respect.
To work in home care, most employers will expect you to complete one or more nationally recognised qualifications such as:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
COMMUNITY CARE WORKER
Gender Representation
69% Female
Median Age
40
Median Weekly Earnings
$1688
Average Weekly Hours
41 Hours
ROLE & RESPONSIBILITIES
Community Care Workers support individuals within the community who require assistance due to age, disability, or other factors impacting their ability to live independently. They assess clients' needs, develop care plans, and coordinate services such as meal delivery, transportation, and social activities. Assistance with personal care, medication management, and advocacy for clients' rights and access to services are also integral parts of the role.
Community Care Workers collaborate with healthcare professionals, social workers, and families to provide holistic support. Employment settings include clients' homes, community centers, and healthcare facilities. Essential skills involve empathy, problem-solving, cultural competence, and strong communication abilities. Relevant qualifications, such as a Certificate III or IV in Community Services, can be beneficial and are sometimes required by employers.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Demand Support Areas
Community Care Workers can expand their skills and focus on specialised client needs, including:
-
Dementia Support – Helping clients with memory loss stay independent and safe within their communities.
-
Palliative Care – Supporting individuals and their families with compassionate end-of-life care in home or community settings.
-
Mental Health Support – Working with clients who experience depression, anxiety, or social isolation—especially important in vulnerable or marginalised groups.
These areas offer opportunities to make deeper impacts and often come with increased responsibilities or higher pay.
Upskilling & Career Progression
This is a fantastic entry point into the broader community services sector. With further study, you can:
-
Step into case management, community coordination, or program facilitation roles.
-
Complete a Certificate IV in Community Services, Mental Health, or Disability to broaden your scope.
-
Progress into leadership, advocacy, or specialised support positions across aged care, NDIS, or local government services.
On-the-Job Learning & Support
-
Many employers provide access to short courses and workshops in cultural safety, trauma-informed care, and crisis response.
-
You'll also build soft skills such as problem-solving, resilience, and communication, which are highly transferable across the care sector.
Make a Lasting Impact in Your Community
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Work with diverse groups—from older adults and people with disabilities, to newly arrived migrants and those at risk of social exclusion.
-
Develop genuine connections while helping people live independently, access resources, and feel valued in their communities.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Cultural Awareness & Sensitivity
Strong Communication Skills
Problem Solving & Initiative
Emotional
Resilience
Organisation & Case Note Recording
Are you passionate about helping people live independently, access local services, and feel connected to their community? Becoming a Community Care Worker is a great way to make a meaningful impact—no prior experience needed. All you need is compassion, strong communication skills, and a willingness to support others with dignity and respect.
To start your journey, most employers will look for one or more of the following nationally recognised qualifications:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Community Services
-
Certificate IV in Mental Health
-
Certificate IV in Disability
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Trauma-Informed Practice, or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
RESIDENTIAL CARE OFFICER
Gender Representation
69% Female
Median Age
43
Median Weekly Earnings
$1288
Average Weekly Hours
43 Hours
ROLE & RESPONSIBILITIES
Residential Care Officers work in care facilities, providing support to residents with varying needs, including the elderly, individuals with disabilities, or those with mental health conditions. They assist with daily living activities, personal care, and ensure residents' safety and well-being. Responsibilities include developing and implementing care plans, organising recreational activities, and liaising with healthcare professionals. Monitoring residents' health, administering medications, and maintaining accurate records are also key tasks. Working in a team environment within residential facilities requires collaboration, patience, and adaptability. Important skills include empathy, organisational abilities, and effective communication. While on-the-job training is common, formal qualifications in aged care or disability support can enhance employment prospects.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Needs Support Areas
With the growing complexity of care needs in residential settings, there’s a strong demand for workers who can provide tailored support in:
-
Dementia Care – Learn to support residents living with cognitive decline through structured routines, communication techniques, and behaviour support strategies.
-
Palliative Care – Develop skills in providing end-of-life care that focuses on dignity, comfort, and emotional wellbeing.
-
Mental Health Support – Help residents experiencing depression, anxiety, trauma, or social withdrawal by providing daily structure, companionship, and referrals to professional services.
Specialising in any of these areas can lead to higher responsibility roles and deeper client impact.
Upskilling & Professional Development
The Residential Care Officer role is a strong foundation for further study and career progression. You can:
-
Move into senior roles such as Team Leader, Residential Shift Supervisor, or Care Coordinator.
-
Study towards a Certificate IV in Ageing Support, Community Services, or Mental Health to expand your knowledge and open up new opportunities.
-
Consider progressing into fields such as Disability Support, Allied Health Assistance, or Nursing.
Continuous Learning Culture
-
Most care facilities support ongoing training, including manual handling, infection control, and medication assistance.
-
Micro-credentials and short courses in cultural safety, trauma-informed care, and positive behaviour support are also widely available.
-
Staying up to date with care practices and regulations makes you a valuable and confident team member.
Grow with Purpose and Passion
-
Develop soft skills like empathy, emotional resilience, teamwork, and problem-solving.
-
Work closely with residents over time, building real connections and supporting them through different life stages.
-
Enjoy a role that is both stable and fulfilling, with opportunities to grow personally and professionally.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Observation & Attention to Detail
Effective Communication
Empathy & Emotional Support
Personal Care & Safety Skills
Teamwork & Collaboration
Are you ready to support people in residential settings with dignity, compassion, and respect? Starting your journey as a Residential Care Officer is simple—no previous experience is required. All you need is a caring heart, a commitment to learning, and a desire to make a real impact in people’s daily lives.
To work in residential care, most employers will look for one or more of the following nationally recognised qualifications:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
RESPITE CARE PROVIDER
Gender Representation
83% Female
Median Age
46
Median Weekly Earnings
$1396
Average Weekly Hours
38 Hours
ROLE & RESPONSIBILITIES
Respite Care Providers offer temporary relief to primary caregivers by caring for individuals with disabilities, chronic illnesses, or the elderly. They ensure continuity of care during the caregiver's absence, assisting with personal hygiene, meal preparation, medication administration, and recreational activities. Respite care can be provided in clients' homes, specialised facilities, or community centers. Providers must be attentive to clients' specific needs and preferences, maintaining routines to minimise disruption. Key competencies include adaptability, empathy, reliability, and the ability to handle diverse care situations. While formal qualifications may not be mandatory, training in aged care, disability support, or first aid can be advantageous.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Needs Support Areas
As care needs become more complex, respite providers are increasingly sought-after in specialised areas, such as:
-
Dementia Care – Support clients experiencing memory loss or cognitive decline in unfamiliar environments by creating safe, predictable routines.
-
Palliative Care – Offer compassionate short-term support for individuals in the final stages of life, helping families take a break while their loved one remains in capable hands.
-
Mental Health Support – Work with clients who may experience anxiety, depression, or distress during transitions, providing emotional support and stability.
Specialising in these areas can lead to increased responsibility, professional recognition, and stronger job prospects.
Upskilling & Career Advancement
Respite care is an excellent entry point into the aged care, disability, and community services sectors. With the right training and experience, you could:
-
Step into roles such as Respite Coordinator, Case Manager, or Program Supervisor.
-
Undertake further study with a Certificate IV in Ageing Support, Disability, or Community Services.
-
Transition into long-term care roles in residential aged care, home support, or mental health services.
Professional Development & On-the-Job Learning
-
Employers often support staff with short courses, workshops, and mentoring programmes.
-
Topics may include trauma-informed care, cultural competency, manual handling, and dementia communication strategies.
-
Continual learning helps improve care quality while opening doors to specialised and senior positions.
Make a Lasting Difference—Even in a Short Stay
-
Respite Care Providers offer much-needed relief to carers while delivering meaningful, person-centred support.
-
You’ll develop essential soft skills like resilience, communication, and problem-solving, all of which are transferable across the health and care sectors.
-
With growing demand and a focus on holistic, client-led care, now is the perfect time to grow in this role.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Adaptability & Flexibility
Compassionate
Communication
Emotional Intelligence
Attention to
Detail
Safe Personal Care Practices
Do you have a passion for supporting people during times of need? Becoming a Respite Care Provider allows you to make a meaningful impact by offering short-term care and giving families essential relief. You don’t need previous experience—just empathy, patience, and a desire to provide dignified, person-centred care.
To work in respite care, most employers will expect you to complete one or more of the following nationally recognised qualifications:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate III in Individual Support (Disability)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
AGED CARE TEAM LEADER
Gender Representation
83% Female
Median Age
46
Median Weekly Earnings
$1635
Average Weekly Hours
43 Hours
ROLE & RESPONSIBILITIES
An Aged Care Team Leader oversees a team of care workers, ensuring the delivery of high-quality care to elderly clients. Responsibilities include supervising staff, developing care plans, conducting assessments, and coordinating with healthcare professionals. They also handle administrative tasks such as scheduling, compliance monitoring, and staff training. Ensuring that care services meet regulatory standards and organisational policies is a critical aspect of the role. Employment settings include residential care facilities, community care organisations, and home care services. Essential skills encompass leadership, communication, problem-solving, and a thorough understanding of aged care practices. Relevant qualifications, such as a Diploma in Leadership and Management or equivalent experience, are typically required.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Demand Areas
With more complex care needs emerging in aged care settings, Team Leaders are well-positioned to advance in:
-
Dementia Care – Lead staff in delivering structured, person-centred care for residents with memory loss and cognitive challenges.
-
Palliative Care – Coordinate end-of-life care with compassion and clinical insight, ensuring comfort, dignity, and family involvement.
-
Mental Health Support – Provide leadership in supporting clients dealing with anxiety, depression, or behavioural concerns, and ensure appropriate referrals and plans are in place.
These specialisms not only improve outcomes for clients but also open pathways to consultancy, education, or advanced practice roles.
Pathways for Further Study & Advancement
As a Team Leader, you're in a strong position to move further into leadership or clinical roles through additional qualifications and experience:
-
Pursue a Diploma of Community Services, Diploma of Leadership and Management, or Bachelor of Nursing to expand your scope.
-
Progress into senior roles such as Care Manager, Facility Coordinator, or Clinical Lead.
-
Explore opportunities in policy development, training and assessment, or quality and compliance auditing.
Ongoing Professional Development
-
Stay current through short courses and micro-credentials in areas such as trauma-informed care, behaviour support, cultural safety, and advanced communication.
-
Attend industry seminars, conferences, and leadership workshops to broaden your perspective and network.
-
Mentor junior staff, helping to build a stronger, more resilient aged care workforce.
Make a Lasting Impact Through Leadership
-
Shape the care experience for both clients and staff by promoting person-centred values, respectful workplace culture, and high-quality service delivery.
-
Develop and refine leadership skills such as conflict resolution, team motivation, and strategic thinking.
-
Lead with empathy and accountability—qualities that are in high demand as aged care services grow and evolve.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Leadership & Supervision
Effective
Communication
Care Planning & Coordination
Compliance & Documentation
Coaching & Staff Development
Do you see yourself guiding a team, ensuring high-quality care, and creating a positive, supportive environment for both clients and staff? Becoming an Aged Care Team Leader is a rewarding next step in your aged care career. It begins with the right mix of experience, leadership skills, and nationally recognised qualifications.
Whether you’re currently working in personal care or looking to upskill, the following qualifications can help you step confidently into a team leadership role:
-
Certificate III in Individual Support (Ageing, Home & Community)
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
Diploma of Community Services or Diploma of Leadership and Management
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
AGED CARE CASE MANAGER
Gender Representation
87% Female
Median Age
42
Median Weekly Earnings
$2039
Average Weekly Hours
38 Hours
ROLE & RESPONSIBILITIES
An Aged Care Case Manager plays a key role in coordinating personalised care plans for older individuals who require support to live independently or within care facilities. They assess the needs of clients—considering medical, emotional, and social factors—and create tailored care plans that ensure appropriate services are in place. This includes managing access to in-home support, residential care, allied health services, and community programs.
Aged Care Case Managers regularly monitor and adjust care plans as clients’ needs change, liaise with families and service providers, and advocate for the wellbeing and rights of the individual. Strong communication, problem-solving, and organisational skills are essential, along with compassion and an understanding of aged care systems and funding (e.g. Home Care Packages). This role suits those with experience in aged care, nursing, social work or community services. Formal qualifications, such as a Diploma of Community Services or a degree in a related field, are often required.
CURRENT & EMERGING TECHNOLOGIES
CORE SKILLS YOU NEED
Care Coordination & Planning
Analytical & Decision-Making Skills
Communication & Advocacy
Documentation & Compliance
Empathy & Emotional Intelligence
Looking to support older Australians through personalised care plans, advocacy, and coordination? A career as an Aged Care Case Manager allows you to make a lasting impact—connecting individuals and families to the right services, supporting complex needs, and promoting independence.
Whether you're stepping up from a care role or coming from a community services background, the right qualifications will help you lead with confidence and compassion.
-
Certificate IV in Ageing Support
-
Certificate IV in Disability
-
Certificate IV in Mental Health
-
Diploma of Community Services
-
Diploma of Leadership & Management
-
First Aid & CPR (HLTAID011)
-
Manual Handling & Infection Control Training
-
Short Courses in Dementia Care, Palliative Care or Cultural Competency
GET QUALIFIED TO START YOUR CAREER
AGED CARE SUPPORT COORDINATOR
Gender Representation
87% Female
Median Age
47
Median Weekly Earnings
$1643
Average Weekly Hours
38 Hours
ROLE & RESPONSIBILITIES
An Aged Care Support Coordinator helps older individuals navigate and access the services they need to maintain independence, wellbeing, and connection to their community. Unlike a Case Manager who may oversee a complete care plan, a Support Coordinator works more closely on guiding clients through their available options, helping them understand government-funded services (like My Aged Care or Home Care Packages), and linking them with the right providers.
They assist with goal setting, service scheduling, monitoring outcomes, and ensuring the client’s voice remains central to every decision. A Support Coordinator also provides practical and emotional support to families and carers, ensuring the coordination process runs smoothly. Key skills include clear communication, knowledge of aged care systems, empathy, and the ability to multitask. While not always mandatory, qualifications in aged care, community services, or disability support are highly regarded and can enhance opportunities in this role.
CURRENT & EMERGING TECHNOLOGIES
Specialise in High-Need Support Areas
Support Coordinators are increasingly sought after in areas requiring advanced knowledge and personalised planning:
-
Dementia Care – Coordinate person-centred support plans for individuals with cognitive decline, involving family education, behavioural strategies, and environmental adjustments.
-
Palliative Care – Support clients and families through end-of-life planning, ensuring appropriate services and compassionate, dignified care are in place.
-
Mental Health Support – Assist older clients experiencing social isolation, grief, depression, or anxiety, while collaborating with mental health services for integrated support.
Specialising in these areas enhances your ability to provide responsive, holistic care and positions you as a valuable resource across aged care and community services.
Pathways for Career Advancement
This role can serve as a springboard into more senior or specialised positions. With further study or experience, you could:
-
Progress into roles such as Care Manager, Service Delivery Coordinator, Case Manager, or Package Manager for Home Care or NDIS.
-
Pursue advanced qualifications like the Diploma of Community Services, Graduate Certificate in Case Management, or Diploma of Leadership and Management.
-
Move laterally into allied sectors such as mental health coordination, disability support, or policy and advocacy.
Upskilling & Continuous Development
The aged care sector values lifelong learning and professional growth:
-
Undertake short courses in areas like advanced care planning, cultural safety, trauma-informed practice, or aged care legislation.
-
Stay current with aged care reforms, funding model changes (HCP, CHSP, NDIS), and aged care quality standards.
-
Attend sector conferences, webinars, or workshops to connect with others in the field and broaden your knowledge.
Make a Lasting Impact on Clients and Their Families
-
Empower clients to understand their options, navigate systems, and make informed decisions about their care.
-
Build trusted relationships with clients, providers, and families through consistent and compassionate communication.
-
Enjoy a career with both meaning and momentum—where your skills grow alongside your impact.
OPPORTUNITIES FOR GROWTH
CORE SKILLS YOU NEED
Service Navigation & Resource Knowledge
Analytical & Problem-Solving Skills
Communication & Advocacy
Organisation & Case Management
Empathy & Cultural Competency
Do you enjoy helping people access the right care and services to live with independence and dignity? Becoming an Aged Care Support Coordinator is a fulfilling career that allows you to guide older Australians through care systems, funding options, and community services.
To confidently step into this role, you’ll need the right mix of communication skills, system knowledge, and nationally recognised training.
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Certificate IV in Ageing Support
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Certificate IV in Disability
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Certificate IV in Mental Health
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Diploma of Community Services
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Diploma of Leadership and Management
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First Aid & CPR (HLTAID011)
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Manual Handling & Infection Control Training
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Short Courses in Dementia Care, Palliative Care, or Cultural Competency