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Diploma of Community Services (Case Management)
CHC52015
Training provided by Stirling Institute of Australia, RTO 21132.
Course Overview
The Diploma of Community Services (Case Management) will teach you how to listen and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks and develop plans which will address their immediate and long-term struggles.
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The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs. You will learn how to monitor client progress and deal with setbacks, roadblocks and issues if they arise.
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As part of your Diploma of Community Services (Case Management) studies, you will also learn how to navigate, work with and manage legal and ethical compliance frameworks, policies and procedures. The Diploma will give you the skills and knowledge you need to advise and supervise other Community Service Workers’ and case management practice.
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This nationally recognised qualification includes Structured Workplace Learning. During your work placement, you will find a role within a community services environment and work with an approved supervisor to gain real-life skills that could help you step directly into the workforce.
Course Essentials
Qualification Code: CHC52015
Recognition: Nationally recognised - meets Australian Qualifications Framework
Study: Full-time study
Study mode: Classroom-based
Class time: 9.30am to 4.30pm
Duration: 12 months
Assessment: Knowledge evidence, direct demonstration and observation, portfolios, projects, role plays, case studies and presentations.
Practical Placement Hours: 100 hours (Minimum)
Funded Admin Fee: $0
Funded Tuition Fee: $100
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Throughout your studies, you will be required to complete your research, assessments as well as accessing your emails using a desktop/laptop/mobile device with internet availability.
Requirements
Education: There are no formal education entry requirements for this course.
Minimum Age: You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.
Language, Literacy and Numeracy: To assist prospective students to determine whether a course is suitable and appropriate for the individual needs Stirling Institute of Australia will assess all students' language, literacy and numeracy by asking you to undertake a self-assessment review prior to the enrolment. A Stirling Institute of Australia course advisor will discuss the outcomes of the review and make recommendations about whether the course is suitable for you, and identify additional support where required.
Enrolment Application & Pre-Training Review: To be done during the Information Session or Online.
Equipment: Throughout your studies, you will be required to complete your research and assessments as well as accessing your emails using a desktop/laptop with internet availability.
Police Check & Working with Children Check: This qualification requires you to hold current and satisfactory checks in order for you to undertake practical placement hours.
Why It’s Never Too Late to Go Back to School
We get it - going back to school can feel overwhelming. But fear not! Our student community is filled with mature-aged individuals just like you, ranging from late thirties to early sixties, with diverse backgrounds and life experiences. You'll be in good company as you embark on this educational journey.
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What's even better? The courses offered by our partner RTO's are designed to leverage the unique perspectives and skills of older adults. Your life experience and soft skills will be invaluable assets as you succeed in your chosen profession.
Unlike younger students, pursuing higher education is not assumed for mature-aged individuals. You may have additional responsibilities, like children or financial obligations. But choosing to invest in yourself can result in even greater self-fulfillment and gratification.
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So take the leap and invest in your future!
Potential job titles:
Typical employers of community workers:
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Case Management
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Alcohol and Other Drug Work
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Community Services Intake Worker
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Social Housing
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Community development groups
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Outreach & homeless facilities, houses, kitchens
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Welfare agencies
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Adult service units
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Government institutions
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Community Engagement Committees
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Aged Care facilities
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Councils
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Community Corrections Offices
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The Salvation Army
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Community Libraries
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Education Departments
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PCYC
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State Emergency Service (SES)
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Triple Zero Emergency Call-Takers
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Police Academy (This course is not an entry requirement)
Responsibilities
As a community worker, you may perform various tasks throughout your day, including:
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Assessing clients' needs and planning, developing, and implementing support programs.
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Interviewing clients and assessing the nature and extent of difficulties.
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Monitoring and reporting on the progress of clients.
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Referring clients to agencies that can provide additional help.
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Assessing community needs and resources for health, welfare, housing, employment, training, and other facilities and services.
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Liaising with community groups, welfare agencies, government bodies, and private businesses about community issues and promoting awareness of community resources and services.
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Supporting families and providing education and care for children and disabled persons in adult service units, group housing, and government institutions.
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Supervising offenders on probation and parole.
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Assisting young people to solve social, emotional, and financial problems.
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Preparing submissions for funding and resources, as well as reports to government bodies and other agencies.
Skills and Interests
As a community worker, it is important to possess certain personal attributes, such as:
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Excellent communication and listening skills.
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The ability to build good relationships and earn trust and respect.
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Initiative, enthusiasm, and motivation.
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Tact and sensitivity, patience, and resilience.
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Good organisational and planning skills.
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Strong negotiating skills.
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The ability to relate to people from all backgrounds.
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Networking and negotiating skills.
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Patience and perseverance for coping with challenges and setbacks.
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A non-judging attitude, initiative, enthusiasm, and motivation.
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A creative approach to problem-solving.
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A good understanding of social and community issues.
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Skills in researching, analying statistics, and writing reports.
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Commitment to equality and diversity.
What you'll learn
During your studies, you will gain knowledge in various areas, including:
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Case management.
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Planning and conducting group work.
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Providing advocacy and representation services.
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The principles of recovery-oriented practice.
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Communication techniques to build and maintain relationships.
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Supporting people with co-existing mental health issues.
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Assessing, promoting, and reviewing emotional and physical wellbeing.
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Encouraging community participation and social inclusion.
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Providing individualised support.
Course Units
To successfully complete CHC52015 Diploma of Community Services (Case Management) you must complete the following units of competency.
CHCPRP003 Reflect on and improve own professional practice (core)
HLTWHS004 Manage work health and safety (core)
CHCLEG003 Manage legal and ethical compliance (core)
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services (core)
CHCDIV003 Manage and promote diversity (core)
CHCMHS001 Work with people with mental health issues (elective)
CHCADV002 Provide advocacy representation services (elective)
CHCCCS004 Assess co-existing needs (elective)
CHCCSM005 Develop, facilitate and review all aspects of case management (elective) CHCCSM004 Coordinate complex case requirements (elective)
CHCCSM007 Undertake case management in a child protection framework (elective) CHCCSM006 Provide case management supervision (elective)
CHCDFV006 Counsel clients affected by domestic and family violence (elective) CHCCCS007 Develop and implement service programs (core)
CHCCOM003 Develop workplace communication strategies (core)
CHCMGT005 Facilitate workplace debriefing and support processes (core)
VU22733 Identify and provide initial response to family violence risk (Additional Elective)
Assessment
Unlocking your potential has never been more thrilling! Assessment is a crucial element in your learning journey, paving the way to a nationally recognised qualification or a statement of attainment. Get ready to showcase your skills and knowledge through dynamic methods such as captivating presentations, hands-on demonstrations, immersive role plays, and engaging case studies. You'll be immersed in a world of active learning, where your progress will be celebrated at every step. Your learning experience will be an exhilarating adventure, propelling you towards achieving your educational goals with confidence!
Trainer Support
Stirling Institute of Australia, they take pride in their top-notch trainers! They're hand-picked for their vocational competencies, industry expertise, and teaching skills. In every class session, your trainer will leverage their wealth of experience to foster a dynamic, fulfilling, and engaging learning environment. With their passion for teaching, you'll be guided towards success by a dedicated partner who is committed to making your learning journey truly enjoyable. Get ready to thrive under their guidance and unlock your full potential!
Practical Placement Hours
Ready for hands-on experience? To complete this qualification, you'll need a current Police Check and Working with Children Check. You'll dive into the field with a minimum of 100 hours of workplace experience, gaining practical skills in community service delivery settings. From direct client work to community education or development, you'll make a real impact. Your supervisor's feedback during placement will contribute to your assessment. Exciting placement opportunities await, from community organisations to health facilities, mental health clinics to hospitals.
Note: travel may be required.
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If you're already working in the field, you may be able to use your workplace for placement with approval from Stirling Institute of Australia.
Further Study
This qualification will provide you with a pathway to CHC62015 Advanced Diploma of Community Sector Management and CHC82015 Graduate Certificate in Client Assessment and Case Management. Although it does not guarantee an employment outcome, completion of this qualification could lead to your employment in the community services industry.
Working With Children's Check and Police Check
These checks are compulsory to gain in order to commence your work placement. It is recommended that you start to apply for these closer to your work placement commencement so they are relevant.
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The Working with Children Check assists in protecting children from sexual or physical harm by ensuring that people who work with, or care for them are subject to a screening process. If you are doing or intending to do child-related work and do not qualify for an exemption, you need a Check. Visit me for more information.
Children's Check: Approximately $130
Volunteer Card: Free
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The Victoria Police provides a service to all Victorians who wish to obtain a National Police Certificate for employment, voluntary work and occupation-related licensing or registration purposes. Information about an individual's criminal history will not be released without an applicant's written consent other than for law enforcement purposes. Visit me for more information.
Police Check (Name Only): Approximately $50
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*Prices are subject to change without warning.
Skills First Funding & Eligibility Criteria
Skills First is a Victorian Government scheme that helps people access subsidised vocational education and training. If you are eligible, the government will contribute to the cost of your course tuition fees.
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Eligibility criteria for Skills First government-subsidised training
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Citizenship/Residency
You must be:
1. an Australian citizen, or
2. a holder of a permanent visa, or
3. a New Zealand citizen (visa 444), or
4. an Asylum Seeker (though referral for government-subsidised training from the Asylum Seeker Resource Centre or the Australia Red Cross), or
5. a holder of one of the below visas (VEVO verification required):
* valid Bridging visa class E, or
* Safe Haven Enterprise visa, or
* Temporary Protection visa, or
* Bridging visa class F, or
* Humanitarian Stay (Temporary) (subclass 449) visa, or
* Temporary (Humanitarian Concern) (subclass 786) visa.
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New 2023 VIC Government funding eligibility rules – what’s NEW!
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1. Your prior education is no longer taken into consideration!
Now you can enrol and study any qualification at Stirling Institute of Australia with government funding, regardless of what level of education you’ve completed in the past. This applies to all students!
Prior to this change, you had to ‘upskill’ to get government funding.. but now you don’t.
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2. Removal of ‘2 at level in a lifetime’ limit!
NOW you can study more than 2 courses that are at the same qualification level with government funding!
Prior to 1 January 2023, you could only study 2 of the same level qualifications with government funding in your lifetime.. but now you don’t.
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3. What hasn’t changed?
You can still only be studying no more than 2 government funded qualifications at any one point in time. This is known as the ‘2 in a year’ limit.
Course Fees & Payment Plans
If you are eligible for Skills First Funding your fees are:
$0 Admin Fee + $100 Tuition Fee
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If you do not meet the Funding Eligibility Criteria you can still undertake the course as a Fee For Service Student, your Tuition Fee is: $8,750.
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Payment plans are available to Full Fee Paying Students. Stirling Institute of Australia will not accept more than $1,500 prepaid fees in advance.
Centrelink
Please note that some Centrelink Payments may be affected by undertaking study. We strongly advise you speak to your Centrelink Coordinator to see if you are affected. Fresh Futures Australia accepts no responsibility or liability for affected payments.
Meet your Registered Training Organisation (RTO)
Stirling Institute of Australia is an exceptional Registered Training Organisation that focuses on critical areas such as Allied Health, Community Services, Mental Health, Early Childhood, Clinical Hypnotherapy, Individual Support, Ageing Support, and Disability. What sets Stirling apart is its unwavering dedication to providing practical, hands-on training. Stirling believes that experience is the best teacher, and its approach to learning is a testament to that philosophy. With its impressive completion rates and strong employment outcomes for graduates, it's easy to see why Stirling is one of the most sought-after training providers in Victoria. Stirling Institute of Australia is a dynamic and innovative institution that is making a significant impact on the training landscape. At Stirling, student success is paramount, and they are committed to helping their students achieve their career aspirations.
Enrolment Process
1. Fill out our Student Questionnaire
The Student Questionnaire is designed for me to get to know you a little better before I pass your details over to the RTO conducting the course. This doesn't guarantee your acceptance into the RTO nor is it a part of the enrolment paperwork.
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2. Speak to one of our Student Liaison Coordinators
Once you have completed your Student Questionnaire, one of our Student Liaison Coordinators will give you a courtesy call to:
- Further discuss your eligibility.
- Ensure you have read over the study details.
- Speak further about your career goals and suitability for the course.
- Give you additional information and answer any further questions you may have.
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If you decide that you would like to proceed with the application process after speaking with one of our Student Liaison Coordinators then we will invite you to an Information Session.
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3. Information Session
This Information Session is your opportunity to speak to Stirling Institute of Australia's friendly team and listen to valuable information about the course, complete your application forms and enrol. Please note that the Information Session is compulsory for you to complete before your first day of class. To complete the enrolment forms, you will need the following:
- Unique Student Identifier (USI) - Create your USI here.
- Victorian Student Number (VSN) - Only required for students who have attended a Victorian school since 2009
- Evidence of Citizenship/Residency and Age such as Drivers Licence and Medicare Card.
Please have these documents with you during the information session. Completion of the Enrolment Application Form does not guarantee enrolment. A Stirling Institute of Australia Authorised Delegate will review your form and determine the progression of enrolment.
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What will be covered
- General information about Stirling Institute of Australia, industry areas and delivery locations
- Vocational Education & Training, learning pathways, course choice and industry based trainers
- Student Support
- Entry requirements, LLN Quiz, funding eligibility
- Course details, expected hours of study, student handbook, refund policy
- Practical placement (WWCC & Police Records Check)
- Fees and payment options
- The enrolment session – you can enrol on the day
- Your suitability for the course
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4. First day of class
On the first day, get ready to meet your amazing trainer, dive into the course syllabus, discover classroom expectations, and connect with your awesome classmates through fun introductory activities. Let the learning adventure begin!
We're here to support you every step of the way in your journey to enrol in our courses at Fresh Futures Australia. To ensure classes start on time, we kindly request your assistance. If you've submitted your Student Questionnaire, we take it as a positive sign that you're ready to continue with the enrolment process. However, if you still have questions or uncertainties, please don't hesitate to reach out to me personally. I'm here to address any further queries you may have.
To ensure a vibrant classroom environment, we need a minimum of 15 students to commence classes. If you see a missed call, voicemail, or text message from us or the RTO, please be courteous and give us a callback, even if it's to let us know you're no longer interested. We won't be offended!
We eagerly anticipate receiving your Student Questionnaire and discussing your career path with you further. Let's speak soon and take the first step towards achieving your goals!