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Diploma Of Community Services (Case Management)
CHC52021
Training provided by Partners in Training Australia, RTO 21837.
Course Overview
The Diploma of Community Services offers comprehensive training in understanding and addressing individuals' challenges and circumstances. Through effective listening and counseling, you'll develop skills to support clients by creating both immediate and long-term solutions. This includes establishing support networks and formulating plans to overcome difficulties.
Furthermore, the diploma program equips you with the ability to assess clients' needs, connect them with suitable services, and oversee their progress while navigating setbacks. Practical experience in a real-life industry setting enhances your readiness for the workforce. You'll also gain expertise in managing legal and ethical frameworks, ensuring compliance, and advising fellow Community Service Workers.
This qualification encompasses 200 hours of workplace experience, providing practical skills for a seamless transition into employment. It reflects the role of community service workers responsible for person-centred service delivery and coordination. Operating within a defined scope under senior management guidance, you'll facilitate positive change for individuals and groups, potentially supervising peers and managing programs, thereby contributing to personal and societal well-being.
Course Essentials
Qualification Code: CHC52021
Qualification Name: Diploma of Community Services (Case Management)
Recognition: Nationally recognised - meets Australian Qualifications Framework.
Study: Part-time study
Study mode: Classroom-based
Class time: 9.30am to 4.30pm
Duration: 16 months
Assessment: Knowledge evidence, direct demonstration and observation, portfolios, projects, role plays, case studies and presentations.
Practical Placement Hours: 200 hours
Admin Fee: $100 (Upfront & non-refundable)
Tuition Fee if eligible for Government funding: $250 (no concession) or $50 (for Aboriginal and/or Torres Strait Islander students)
Requirements
Interested in this course? Here's what you need to know before diving in:
Education: No need to fret about formal education requirements to study this course! We're more interested in your enthusiasm to learn.
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Minimum Age: Sorry kiddos, you'll have to wait a bit. This course is only open to those aged 18 and above.
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Language, Literacy and Numeracy: Partners in Training Australia want to make sure this course is the perfect fit for you, so they’ll assess your language, literacy, and numeracy skills before enrolment.
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Enrolment Application & Pre-Training Review: Ready to take the first step with Partners in Training Australia? You can enrol and do your pre-training review face-to-face by attending one of their onsite Information Sessions or online via Zoom. Easy peasy!
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Equipment: You'll need a trusty laptop or iPad with internet connectivity to complete research, course assessments, and to check your emails from Partners in Training Australia. It is also compulsory to bring your laptop or iPad to class as Partners in Training Australia is transitioning to a more digital approach, reducing reliance on paper-based materials.
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Police Check and Working With Children's Check: Safety is a top priority, which is why these checks are needed before you can start your practical placement. Let's make sure everyone feels secure and comfortable.
Potential job titles:
Typical employers of community workers:
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Case coordinator, worker or manager
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Community services worker
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Program coordinator or manager
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Pastoral care counsellor or manager
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Support facilitator
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Client service assessor
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Family support coordinator or worker
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Welfare worker
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Early intervention worker
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Senior youth officer or chaplain
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Organisations concerned with particular groups (women, travellers, new communities)
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Organisations concerned with issues (unemployment, migrant rights, drugs, poverty)
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Community development groups
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Outreach & homeless facilities, houses, kitchens
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Welfare agencies
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Private businesses
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Adult service units
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Government institutions
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Community Engagement Committees
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Aged Care facilities
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Councils
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Community Corrections Offices
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The Salvation Army
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Community Libraries
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Education Departments
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PCYC
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State Emergency Service (SES)
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Triple Zero Emergency Call-Takers
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Police Academy (This course is not an entry requirement)
Responsibilities
As a community worker, your daily tasks may involve
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Evaluating clients' requirements and creating, formulating, and executing support programs.
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Conducting client interviews and evaluating the nature and scope of challenges they face.
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Tracking and documenting client advancements and outcomes.
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Directing clients towards relevant agencies for supplementary assistance.
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Assessing community necessities and available resources spanning health, welfare, housing, employment, and training facilities.
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Cooperating with community entities, welfare organisations, governmental bodies, and private enterprises to address community concerns and heighten awareness of resources.
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Providing aid to families and extending care to children and individuals with disabilities within adult service units, group homes, and government institutions.
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Overseeing individuals under probation or parole as part of offender supervision.
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Assisting youth in resolving emotional, social, and financial predicaments.
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Compiling funding and resource proposals, and submitting reports to government entities and external organisations.
Skills and Interests
When considering personal attributes for a community worker role, it's important to possess:
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Strong communication and attentive listening abilities.
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Proficiency in establishing and nurturing relationships based on trust and respect.
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Demonstrated initiative, enthusiasm, and self-motivation.
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The application of tact, sensitivity, patience, and resilience.
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Effective organisational and planning skills.
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Proficient negotiation capabilities.
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The skill to connect with individuals from diverse backgrounds.
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Networking proficiency, coupled with adept negotiation skills.
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Patience and perseverance to handle challenges and setbacks.
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An open-minded, non-judgmental attitude, along with initiative and motivation.
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Innovative problem-solving approaches.
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A solid grasp of social and community concerns.
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Aptitude in research, statistical analysis, and report writing.
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A steadfast commitment to promoting equality and diversity.
What you'll learn
During your course, you will gain insight into various essential areas, including:
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Comprehensive case management strategies.
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Proficient planning and execution of group-oriented initiatives.
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Delivering effective advocacy and representation services.
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Understanding and applying principles of recovery-oriented practice.
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Mastering communication techniques to foster and sustain relationships.
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Providing support to individuals dealing with co-existing mental health challenges.
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Skill-fully assessing, promoting, and reviewing emotional and physical well-being.
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Active encouragement of community engagement and social inclusion.
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Tailoring individualised support solutions to meet diverse needs.
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Cultivating skills in collaborative problem-solving.
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Ethical decision-making within the context of community services.
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Cultural competence and sensitivity in service provision.
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Applying legal and ethical frameworks to practice.
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Engaging in critical analysis and reflection for continuous improvement.
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Utilising research and data to inform service enhancements.
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Navigating crisis intervention and conflict resolution.
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Ensuring privacy and confidentiality in client interactions.
Course Units
To successfully complete CHC52021 Diploma of Community Services (Case Management) you must complete the following units of competency.
CHCCCS004 Assess co-existing needs (Core)
CHCCCS007 Develop and implement service programs (Core)
CHCCCS019 Recognise and respond to crisis situations (Core)
CHCCSM013 Facilitate and review case management (Core)
CHCDEV005 Analyse impacts of sociological factors on people in community work and services (Core)
CHCDFV001 Recognise and respond appropriately to domestic and family violence (Core)
CHCDIV001 Work with diverse people (Core)
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety (Core)
CHCLEG003 Manage legal and ethical compliance (Core)
CHCMGT005 Facilitate workplace debriefing and support processes (Core)
CHCPRP003 Reflect on and improve own professional practice (Core)
HLTWHS003 Maintain work and health and safety (Core)
CHCADV002 Provide advocacy and representation services (Elective)
CHCCCS017 Provide loss and grief support (Elective)
CHCCOM003 Develop workplace communication strategies (Elective)
CHCCSL002 Apply specialist interpersonal and counselling interview skills (Elective)
CHCCSM009 Facilitate goal directed planning (Elective)
CHCCSM010 Implement case management practice (Elective)
CHCCSM012 Coordinate complex case requirements (Elective)
CHCCSM014 Provide case management supervision (Elective)
Assessment
Unlocking your potential has never been more thrilling! Assessment is a crucial element in your learning journey, paving the way to attaining a nationally recognised qualification. Get ready to showcase your skills and knowledge through assessment methods such as presentations, hands-on demonstrations, immersive role plays, and engaging case studies. Your learning will propel you towards achieving your educational goals with confidence!
Trainer Support
Partners in Training Australia take pride in their top-notch trainers! They're hand-picked for their industry expertise and teaching skills. In every class session, your trainer will draw upon their own wealth of industry experience to foster a dynamic, fulfilling and engaging learning environment. With their passion for teaching, you'll be guided towards success by a dedicated training organisation who is committed to making your learning journey truly enjoyable. Get ready to thrive under their guidance and unlock your full potential!
Practical Placement Hours
Gain hands-on experience! Exciting placement opportunities await you during placement in a relevant community service delivery setting which involves for example, direct client work, community education or community development. You'll dive into the field by undertaking a minimum of 200 hours of practical placement working under supervision with clients.
If you're already working in a relevant community service sector, you may be able to use your workplace for placement with approval from Partners in Training Australia.
Further Study
Graduates of CHC52021 Diploma of Community Services (Case Management) may wish to further their studies and expand their employment opportunities by enrolling in the following courses:
• CHC62015 Advanced Diploma of Community Sector Management; or
• CHC82015 Graduate Certificate in Client Assessment and Case Management
Working with Children's Check & Police Check
These checks are compulsory in order to commence practical placement. It is recommended that you apply for these closer to when practical placement starts so they are current.
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The Working with Children Check assists in protecting children from sexual or physical harm by ensuring that people who work with, or care for them are subject to a screening process. If you are doing or intending to do child-related work and do not qualify for an exemption, you need a Check. Visit me for more information.
Children's Check: Approximately $130
Volunteer Card: Free
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The Victoria Police provides a service to all Victorians who wish to obtain a National Police Certificate for employment, voluntary work and occupation-related licensing or registration purposes. Information about an individual's criminal history will not be released without an applicant's written consent other than for law enforcement purposes.
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Partners in Training Australia have been issued with a CVF Number (Community Volunteer Fee) to reduce the cost when you submit your application directly through the Victoria Police website (including via partner agency Service Victoria). You’ll be provided with this information when you attend their information session for this qualification.
Police Check (National Name Check): Approximately $19
*Price can be subject to change without warning.
Skills First Funding & Eligibility Criteria
Skills First is a Victorian Government scheme that helps people access subsidised vocational education and training. If you are eligible, the government will contribute to the cost of your course tuition fees.
Eligibility criteria for Skills First government-subsidised training
Citizenship/Residency
You must be:
1. an Australian citizen, or
2. a New Zealand citizen, or
3. a Permanent Resident, or
4. an Asylum Seeker - you are exempt from the citizenship/permanent residence eligibility criteria if:
a) you have been referred to training via the Asylum Seeker Resource Centre or the Australian Red Cross Victims of Human Trafficking Program and have a ‘Referral to Government Subsidised Training – Asylum Seekers’ form; or
b) you hold, or if you are the dependant of an individual who holds a valid humanitarian, protection or refugee visa (see list below); or
- Global Special Humanitarian (subclass 202)
- Humanitarian (Temporary) (subclass 449)
- Protection visa (subclass 866)
- Refugee visa 200 Refugee
- Refugee visa 201 In-country Special Humanitarian
- Refugee visa 203 Emergency Rescue
- Refugee visa 204 Woman at Risk
- Resolution of Status visa (subclass 851)
- Safe Haven Enterprise visa (subclass 790)
- Temporary Humanitarian Concern (subclass 786)
- Temporary Protection visa (subclass 785)
c) you hold a bridging visa and have lodged an application for (or if you are the dependant of that individual):
- a humanitarian, protection or refugee visa; or
- under s.417 or s.48b of the Migration Act 1958 (Cth) which is yet to be determined
and the visa states that the visa holder
d) has study rights, and work rights if the course you are enrolling in has placement.
Note: the above list of Visa’s is a general but incomplete list of refugee and humanitarian visas. If you’re unsure about your visa type, you need to contact the Department of Home Affairs.
VIC Government funding eligibility rules – what’s changed?
1. Your prior education is no longer taken into consideration!
Now you can enrol and study any qualification at Partners in Training Australia with government funding, regardless of what level of education you’ve completed in the past. This applies to all students who meet the citizenship/ residency requirements.
Prior to this change, you had to ‘upskill’ to get government funding.. but now you don’t.
2. Removal of ‘2 at level in a lifetime’ limit!
You can study more than 2 courses that are at the same qualification level with government funding! Prior to 1 January 2023, you could only study 2 of the same level qualifications with government funding in your lifetime.. but now you don’t.
3. What hasn’t changed?
You can still only be studying no more than 2 government funded qualifications at any one point in time. This is known as the ‘2 in a year’ limit.
Course Fees & Payment Plans
If you are eligible for Skills First Funding your fees are: $100 Admin Fee (upfront and non-refundable) + a $250 Tuition Fee.
Aboriginal and/or Torres Strait Islander students pay the $100 Admin Fee (upfront and non-refundable) + $0 Tuition Fee.
Payment plans: Skills First funded students who pay a $250 Tuition Fee can access a payment plan if they cannot pay this in full at the time of enrolment or by Day 1 of the course. Payment plan = $42 per fortnight.
Aboriginal and/or Torres Strait Islander students are not eligible for a payment plan but must pay their Tuition Fee at the time of enrolment or by Day 1 of the course.
If you are not eligible for Victorian government funding, you can still undertake the course as a Fee For Service student. Students in this category automatically go onto a payment plan to pay off their Tuition Fees. The payment plan instalment amount is capped at $218.75 per fortnight x 32 instalments.
Course fees: $100 Admin Fee (upfront and non-refundable) + $7,000 Tuition Fee
Centrelink
Please note that some Centrelink Payments may be affected by undertaking study. We strongly advise you speak to your Centrelink Coordinator to see if you are affected. Fresh Futures Australia accepts no responsibility or liability for affected payments.
Meet your Registered Training Organisation (RTO)
Partners in Training Australia is a trusted provider of high-quality vocational education in Victoria for over 16 years, empowering students with the skills and knowledge needed to excel in the Community Services and Health Care sectors. With campuses in Shepparton and Sale, they also cater to students from all over Melbourne and regional Victoria.
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As an ASQA Registered Training Organisation, they are proud to hold a Victorian Skills First funding contract with the Department of Education, offering eligible students the opportunity to enjoy low-cost tuition fees. They believe that education should be accessible and affordable for everyone.
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What sets them apart is their team of experienced Trainers & Assessors who have ongoing professional links with the Community Services and Health Care sectors. From Nursing and Aged Care to Disability, Leisure and Health, Mental Health, Alcohol and Other Drugs, Education Support, and Early Childhood Education, their industry expertise is unparalleled.
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You can be confident that you'll receive the right training to gain the skills and knowledge you’ll need to succeed in your chosen field.
Enrolment Process
1. Fill out our Student Questionnaire
The Student Questionnaire is designed for me to get to know you a little better before I pass
your details over to the RTO providing the course. This doesn't guarantee your acceptance into the course at Partners in Training Australia nor is it a part of their enrolment process.
2. Speak to one of our Student Liaison Coordinators
Once you have completed your Student Questionnaire, one of our Student Liaison Coordinators will give you a courtesy call to:
- Further discuss your eligibility.
- Ensure you have read over the study details.
- Speak further about your career goals and
suitability for the course.
- Give you additional information and answer any further questions you may have.
If you decide that you would like to proceed with the application process after speaking with one of our Student Liaison Coordinators then we will organise Partners in Training Australia to contact you and invite you to attend one of their
information sessions.
3. Information Session
The course information session is your opportunity to speak to one of Partners in Training's friendly course advisors, listen to valuable information about the course and ask them as many questions as you need. Then, if you choose to study the qualification, you’ll complete an enrolment application form. Attendance at an information session is compulsory if you want to enrol.
To apply to enrol, you will need your:
1.Unique Student Identifier (USI) - Create your USI here.
2.Victorian Student Number (VSN) - Only required for students who have attended a Victorian school since 2009.
3.Evidence of Citizenship/Residency such as a Green Medicare Card.
Please have these documents with you at the Information Session. Completion of the Enrolment Application Form does not guarantee enrolment. A Partners in Training Australia Authorised Delegate will review your application and determine the progression of enrolment.
A Partners In Training Australia Information Session covers:
- Information about their registered training organisation and available course locations.
- Qualification details and any course entry requirements.
- Expected hours of study, Student Handbook, Refund policy and other policies you need to be
aware of.
- Course Fees including payment plan options.
- Student Support mechanisms in place.
- Further study and employment pathways available to you upon course completion.
- Mandatory practical placement hours that form part of the course and how placement is organised.
- Any Working with Children Check &/or Police Check requirements.
The Information Session is designed to provide enough time to:
- Determine whether your eligible for a Victorian Skills First government subsidised training place.
- Confirm your course fees.
- Assess your Language, Literacy and Numeracy skills (LLN).
- Conduct a Pre-Training Review with you.
- Have you complete the enrolment form.
4. Confirmation of Enrolment and Day 1 of Class
Prior to the course start date, Partners in Training Australia will contact you via email to confirm whether they have accepted your application to enrol. If you’re accepted, they’ll confirm the start date of the course, the name/email of your Trainer, the name/email of your allocated Training Coordinator, course venue and location, your course fees, fee payment information etc.
In an effort to keep classes commencing on time, we need a little help from you. If you choose to submit your Student Questionnaire, we at Fresh Futures Australia take that as a sign you'd like to continue along the path of enrolment. If you are a little unsure then please ask away by filling the form at the bottom of the page with any further questions you may have.
In order for classes to commence, we need 15+ students. This allows a healthy classroom environment for everyone. If we are trying to give you a call and you see a missed call, voicemail or text message from us or the RTO please be courteous and give us a callback, even if it's just a notification that you are no longer interested. Our feelings won't be hurt.
We look forward to receiving your Student Questionnaire and speaking to you further about your career path.